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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I don't know of any settings in the modem you could change to get the VPN working. You could use the Asus DSL-AC68U as the primary router connected directly to NBN and the Telstra modem as a VOIP adapter with its WAN port connected to a LAN port on the Asus DSL-AC68U.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I've attempted that with no luck either. I've set up both modems as per your unofficial guide. Not sure what I'm doing wrong. The DSL-AC68U only has a phone jack for a WAN port and comes with a splitter. Could this be anything to do with it? I've also tried a CAT5 cable from LAN to LAN, but that just extends the Telstra router. I am unable to physically connect to the IP of the Asus as a separate network. 

 

I've also tried this setup from VPN university as a two router network: https://www.vpnuniversity.com/routers/setup-two-routers-with-dedicated-vpn-router

 

And I tried the setup in this youtube video as an individual Asus router: https://www.youtube.com/watch?v=Pw0Dsc5r_uw

 

In all attempts, the DSL indicator on the Asus does not light up, and the network map on the control panel always tells me the network cable is unplugged (see last photo).

 

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

For anyone having troubles connecting to NBN (HFC) with an Asus-DSL AC68U, see the following. Once again cf4 saves the day. Bloody legend.

 

  1. Reset Asus modem to factory settings.
  2. Connect the LAN port of Asus DSL-AC68U which is to be configured as a WAN to the NBN modem.
  3. Log into  Asus DSL-AC68U, go to "WAN" > "Dual WAN", set "Primary WAN" to the LAN port connected to NBN modem ("Secondary WAN" can be USB). Tick "allow failback" and save settings. 
  4. Set "WAN" > "Internet Connection" Settings to WAN type: Ethernet. Leave everything else the same and save settings.
  5. For phone to work go to "WAN" > Pass Through, set "Sip Passthrough" to disabled and save settings.
  6. Connect WAN port of Telstra modem to another LAN port of Asus DSL-AC68U. 
  7. Bob's your uncle!

 

Thanks so much again cf4. I was pulling my hair out since Saturday night with this!

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks, I’ll have a look through it and see if I can find anything that might solve this issue.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

@Silvasolve 

There is a link to the unofficial manual for your modem (DJA0230) at bottom of this post.

 

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-DJA0230-manual-Unofficial...

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi great document  just check you revision date 

also  have problem with the address for the modem when used it sent me to this address http://www.http.com//192.168%20.0.1 just checking  if the address is correct 

 

Regards

RET

Richarde
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Looks like the address has a space between the 168 and the 0 instead of a dot. 20% is the HTML code for a space. Correct address is http://192.168.0.1.

 

I have noticed there is an error in the manual the hyperlink although labeled  http://192.168.0.1 is actually incorrectly sending you to http://10.0.0.138. Will fix in next update.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

This is so good. Thank you cf4.

 

I am a tech luddite and I am trying to get my modem to forget ipV6 and revert to ipV4 (ipv6 is blocking me from accessing VPN). Is this information in the manual as I can't see it?  Thank you.


@cf4 wrote:

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at link below.

 

https://drive.google.com/file/d/1BVq7jGm44RtQIbfGwSVvyj98i27qj1s9/view?usp=sharing

 

The manual covers the following

 

1. Lights 

2. Modem's  Connection s and Button s 

3. Login and Home Screen 

4. Change Modem’s Login Password

5. Telstra’ s  Internet   User Name and Password 

6. Parental Controls

7. Connecting Wi-Fi devices

8. Address Reservation (Static LAN I  P   Address)

9. Port Forwarding

10.Inbuilt Help

11.Firewall 

12.Reset Modem   or Reboot Modem

13.Turn WI-FI OFF or ON 

14.Bridge Mode 

15.Dynamic DNS 

16.Register and De-register a DECT handset 

17.Telephony (Phone Number,  Phone book., Call Log  and misc  )

18.R emote  WEB  Access

19.Wi-Fi MAC Filtering 

20.Backup and restore modem's settings 

21.Change Wi-Fi Channel, SSID and Password 

22.Third Party VDSL Modem /Router 

23.DLNA Server and Mass Storage 

24.Traffic monitor 

25.4G Cellular Backup 

26.Diagnostics (Fault Finding) 

27.Change IP Address of Modem 

28.Modem Firmware / Software  

29.Modem’s Time Settings 

30.Telstra Air and Fon 

31.DNS Selection 

32.Specifications 

33.Known Limitations and Bugs

 

 


 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You can block IPv6 on the LAN side of the modem by going to Advanced > Local Network > IPv6 and disabling IPv6.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

G'Day cf4,

One of the Known Limitations and Bugs you mention in the manual is "7. Modem does not show ports opened by UPNP." I am seeking to understand this.

 

I am having trouble with DLNA Renderers not being visible to a DLNA Server. The server is JRiver Media Center, and it should show available DLNA Renderers on my network. Unfortunately it often just does not. I've done some pretty extensive investigation, including with Wireshark, and it appears that packets involved in the handshake of devices are just being lost.

 

So I suspect that the router is just dropping them slightly.

 

So what can you tell me about the limitation you mention?

How does it show up, or how can it be tested for?

Is there anything I can do with this router to make it work correctly, with respect to UPnP/DLNA devices?

 

I am on Telstra HFC, so have the separate modem connected to the WAN port of this router.

 

Any advice appreciated.

Rod

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

There is a built in guide already on the Arcadyan Gen 2 (LH1000):

 

https://docdro.id/qP4wNsh

 

You access it bt clicking the little '?' in the top right corner once you log into the router.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks Interfreak.

Of course I am aware of the ? link to the Arcadyan documentation. It says nothing of the limitations that cf4 mentions, of course. Hence, my question.

 

Are you aware that the link you provided, that appears to be a copy of that documentation, is actually riddled with links to malware and spam, attempting to get me to download all sorts of crap software?

Thanks for that. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Sorry for the late reply. I only notice your post today.

 

The limitation I mentioned of the modem not showing what ports are opened by UPNP should not normally effect devices that use UPNP. The ports are still opened but the ports opened by UPNP don't get displayed. This causes problem's if you are fault finding a UPNP devices or are manually opening a port. You don't know if the modem has opened the port or there is another reason for the service not working.

 

I have not experienced any problems with DLNA renders not being visible. One thing that could cause this problem in modem's that don't have the latest firmware is WiFi devices can't communicate with wired devices and vice a versa.

 

 

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks for the reply cf4.

 

I can portscan the router using PingTools. It currently doesn't show port 1900 (UPnP) or the ports my DLNA Servers uses as open, but I do see SSDP and other UPnP packets arriving at my DLNA Server PC. I shall investigate further.

 

Most of my devices are on ethernet, but also have Wi-Fi enabled. I thought about turning the Wi-Fi off in them so that the router doesn't try to contact them through that method, but if I do that permanently I lose some functionality. I will turn it off for testing, I think.

 

I also have an issue where media players on my phone, which is naturally connected via Wi-Fi, can't see a DLNA Server on one of my PCs, and occasionally on the other PC. All devices can ping each other. Using the PingTools App (and similar utilities) on the phone enables the phone to connect to the PC DLNA Server, which implies that the router suddenly becomes aware of the DLNA Server because something else has communicated with it. I'm thinking maybe an ARP table record is created, or something like that. But that record is dropped after about 128 seconds, so the phone can't see the DLNA Server again. I can't find any way to confirm that theory though.

 

So your last sentence intrigues me. My router is on Firmware Number 0.10.05r and I assume it is getting automatic updates from Telstra. I don't see any way to force an update.

 

What is the scope of your comment "WiFi devices can't communicate with wired devices and vice a versa"? At all, because that doesn't seem to be the case. So something specific? Just UPnP/DLNA connections?

 

Sorry for all the questions. Your manual and insights are the first hope I have had of resolving this issue. So thank you for any more information you can share.

 

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You have the latest firmware. Modem's with early firmware devices on WiFi could connect to wired devices but after a few packets of data had been sent could no longer connect. It was found that modems that had this problem, the problem still existed after the modem was updated to the latest firmware. Turning the Firewall off breifly fixed the problem. Even with the early firmware the WiFi and wired devices could communicate with each other when the fmodem's firewall was turned off.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Well, this is frustrating...

The Firewall in a router is only supposed to block traffic between the Public Internet and my Private Home Network. Correct?

 

This router is blocking, or silently dropping because it isn't logged, traffic between my Sony mobile phone (connected only to my Home Network via Wi-Fi) and my desktop PC.

Even more frustrating, it is blocking some HTTP GET commands from the phone to the PC, but allowing other HTTP GET commands through! The packets are almost identical !

 

Background:

I'm running the JRiver mobile App called Gizmo, and connecting to a JRiver Media Server on my Workstation PC. Gizmo does use a proprietary connection method, rather than UPnP, for this particular connection. But it is a HTTP GET command. It just calls a SOAP or REST API, I think. 

 

Gizmo fails to connect unless I first run PingTools, which sends a "GET /DeviceDescription.xml HTTP/1.1\r\n" command. Once that is done, trying to connect Gizmo sends a "GET /MCWS/v1/Alive HTTP/1.1\r\n" command. The only significant difference I can see between the successful and failed commands is that the Gizmo command doesn't have a Content-Length.

 

Frustrating. Pingtools must send some other packets that opens the connection, before it sends the GET commands. I'm still investigating.

More frustrating, when I turn Wi-Fi off for the phone and turn mobile data back on, with a Port Forwarding rule to forward packets on the appropriate to my Workstation PC, Gizmo connects. The router is allowing the packets through, and forwarding them correctly, from outside the LAN.

 

Regardless, the router Firewall shouldn't be blocking anything inside my Private Home Network, should it?

 

Am I going to have to set the router Firewall to custom, and open ports for use on my LAN?

 

Comments welcome.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

It seems that the Custom rules that you can define in the Arcadyan block packets. 

 

I added rules for All Protocols and my workaround using PingTools to get Gizmo to connect stopped working. Wireshark still showed a lot of communication, but the GET commands never made it through. So some HTTP packets are blocked. Not all.

 

The Customise option in the Firewall is very non-intuitive, and isn't very flexible either. It's still not clear if the "Blocking" tick box is intended to block the traffic, or allow it, or block some subset of it. I ticked the box for AllUDP Ports, and it still allowed SSDP packet through, but maybe not straight UDP packets.

 

This confirms that the Firewall on this router is badly broken. Piece of junk.

I'll have to replace it.

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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Notice in guide that you have listed the specs for DJA0230 or DJA0231, is this correct? The latest firmware is 0.11.08r.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

The specs for the DJA0231 and LH1000 are almost identical.

 

I new there was a new firmware but I have not received it yet and did not know the firmware Number. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

11.08.r has been put on hold for the time being

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual


@Yastiandrie wrote:

11.08.r has been put on hold for the time being


Guessing there were a few hiccups with the first devices who received the update? On an unrelated note, how much memory does this router have (RAM wise?)

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

In response to cf4

Suggestions for adding to the "Known Limitations and Bugs":

* Parental Control blacklist table only supports 30 items, with no option to whitelist.

* Parental Control permitted times rules appear to trigger on Eastern States Time (EST), for WST the times need to be offset by 2 hours (NB: the timezone is set correctly in the "Management" tab).

* In the "Local Network" tab, DNS can only be set to Telstra defined presets. A custom setting with editable DNS address fields is required.

 

Thanks for your efforts with the guide, something I have been needing for a while!

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks for your suggestions I will add them to next update.

The only exception would be the one about not having a white list. As far as I know the modem doesn't block any sites apart from the ones in the list of blocked sites. The sites that Telstra blocks are done by Telstra's DNS servers. So I can't see any point in a whitelist.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I just registered to say thanks and that I think that you did a fantastic job and a public service by creating the Modem user manual. 

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

First of all, thanks for this manual, it has helped a lot. Now my question! I have the Arcadyan LH1000 and have the latest Firmware Number 0.11.11r which just came out the other day, Do you know what improvements have been made with this update? Any info would be appreciated.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I haven't received the update yet and don't have any information on what this update includes. I will let you know if and when I get any information.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

@MuRFi3 

Finally got the updated firmware. I haven't heard anything official on what it is supposed to do but from my observation these are the improvements I have observed.

 

  1. Maximum number of LAN static leases has been increased to more than 10. (Those above 10 now work whereas before you could set more than 10 but only the first 10 worked)
  2. Maximum number of port forwarding rules has been  increased to more than 10. (Those above 10 now work whereas before you could set more than 10 but it was hit and miss as to weather the rules above 10 worked)
  3. NAT loop back works providing the port forwarding has been set up manually. If port forwarding is set up using UPNP NAT loop back does not work.

There are still a lot of bugs that still need fixing in this modem. The major one that is annoying me at the moment is the tendency of the modem to return to log in screen without saving settings when saving changed settings.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thank you for your the update, I agree that there is still a few bugs, but I am happy that the reserved IP issue was fixed. Keep up the great support, it's much appreciated. 

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Just discovered this manual and scrolled through the contents. Amazing! Comprehensive, clear and very well illustrated. Thanks so much for this. For ever grateful.

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