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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I don't know of any settings in the modem you could change to get the VPN working. You could use the Asus DSL-AC68U as the primary router connected directly to NBN and the Telstra modem as a VOIP adapter with its WAN port connected to a LAN port on the Asus DSL-AC68U.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I've attempted that with no luck either. I've set up both modems as per your unofficial guide. Not sure what I'm doing wrong. The DSL-AC68U only has a phone jack for a WAN port and comes with a splitter. Could this be anything to do with it? I've also tried a CAT5 cable from LAN to LAN, but that just extends the Telstra router. I am unable to physically connect to the IP of the Asus as a separate network. 

 

I've also tried this setup from VPN university as a two router network: https://www.vpnuniversity.com/routers/setup-two-routers-with-dedicated-vpn-router

 

And I tried the setup in this youtube video as an individual Asus router: https://www.youtube.com/watch?v=Pw0Dsc5r_uw

 

In all attempts, the DSL indicator on the Asus does not light up, and the network map on the control panel always tells me the network cable is unplugged (see last photo).

 

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

For anyone having troubles connecting to NBN (HFC) with an Asus-DSL AC68U, see the following. Once again cf4 saves the day. Bloody legend.

 

  1. Reset Asus modem to factory settings.
  2. Connect the LAN port of Asus DSL-AC68U which is to be configured as a WAN to the NBN modem.
  3. Log into  Asus DSL-AC68U, go to "WAN" > "Dual WAN", set "Primary WAN" to the LAN port connected to NBN modem ("Secondary WAN" can be USB). Tick "allow failback" and save settings. 
  4. Set "WAN" > "Internet Connection" Settings to WAN type: Ethernet. Leave everything else the same and save settings.
  5. For phone to work go to "WAN" > Pass Through, set "Sip Passthrough" to disabled and save settings.
  6. Connect WAN port of Telstra modem to another LAN port of Asus DSL-AC68U. 
  7. Bob's your uncle!

 

Thanks so much again cf4. I was pulling my hair out since Saturday night with this!

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks, I’ll have a look through it and see if I can find anything that might solve this issue.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

@Silvasolve 

There is a link to the unofficial manual for your modem (DJA0230) at bottom of this post.

 

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-DJA0230-manual-Unofficial...

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi great document  just check you revision date 

also  have problem with the address for the modem when used it sent me to this address http://www.http.com//192.168%20.0.1 just checking  if the address is correct 

 

Regards

RET

Richarde
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Looks like the address has a space between the 168 and the 0 instead of a dot. 20% is the HTML code for a space. Correct address is http://192.168.0.1.

 

I have noticed there is an error in the manual the hyperlink although labeled  http://192.168.0.1 is actually incorrectly sending you to http://10.0.0.138. Will fix in next update.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

This is so good. Thank you cf4.

 

I am a tech luddite and I am trying to get my modem to forget ipV6 and revert to ipV4 (ipv6 is blocking me from accessing VPN). Is this information in the manual as I can't see it?  Thank you.


@cf4 wrote:

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at link below.

 

https://drive.google.com/file/d/1BVq7jGm44RtQIbfGwSVvyj98i27qj1s9/view?usp=sharing

 

The manual covers the following

 

1. Lights 

2. Modem's  Connection s and Button s 

3. Login and Home Screen 

4. Change Modem’s Login Password

5. Telstra’ s  Internet   User Name and Password 

6. Parental Controls

7. Connecting Wi-Fi devices

8. Address Reservation (Static LAN I  P   Address)

9. Port Forwarding

10.Inbuilt Help

11.Firewall 

12.Reset Modem   or Reboot Modem

13.Turn WI-FI OFF or ON 

14.Bridge Mode 

15.Dynamic DNS 

16.Register and De-register a DECT handset 

17.Telephony (Phone Number,  Phone book., Call Log  and misc  )

18.R emote  WEB  Access

19.Wi-Fi MAC Filtering 

20.Backup and restore modem's settings 

21.Change Wi-Fi Channel, SSID and Password 

22.Third Party VDSL Modem /Router 

23.DLNA Server and Mass Storage 

24.Traffic monitor 

25.4G Cellular Backup 

26.Diagnostics (Fault Finding) 

27.Change IP Address of Modem 

28.Modem Firmware / Software  

29.Modem’s Time Settings 

30.Telstra Air and Fon 

31.DNS Selection 

32.Specifications 

33.Known Limitations and Bugs

 

 


 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You can block IPv6 on the LAN side of the modem by going to Advanced > Local Network > IPv6 and disabling IPv6.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

G'Day cf4,

One of the Known Limitations and Bugs you mention in the manual is "7. Modem does not show ports opened by UPNP." I am seeking to understand this.

 

I am having trouble with DLNA Renderers not being visible to a DLNA Server. The server is JRiver Media Center, and it should show available DLNA Renderers on my network. Unfortunately it often just does not. I've done some pretty extensive investigation, including with Wireshark, and it appears that packets involved in the handshake of devices are just being lost.

 

So I suspect that the router is just dropping them slightly.

 

So what can you tell me about the limitation you mention?

How does it show up, or how can it be tested for?

Is there anything I can do with this router to make it work correctly, with respect to UPnP/DLNA devices?

 

I am on Telstra HFC, so have the separate modem connected to the WAN port of this router.

 

Any advice appreciated.

Rod

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

There is a built in guide already on the Arcadyan Gen 2 (LH1000):

 

https://docdro.id/qP4wNsh

 

You access it bt clicking the little '?' in the top right corner once you log into the router.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks Interfreak.

Of course I am aware of the ? link to the Arcadyan documentation. It says nothing of the limitations that cf4 mentions, of course. Hence, my question.

 

Are you aware that the link you provided, that appears to be a copy of that documentation, is actually riddled with links to malware and spam, attempting to get me to download all sorts of crap software?

Thanks for that. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Sorry for the late reply. I only notice your post today.

 

The limitation I mentioned of the modem not showing what ports are opened by UPNP should not normally effect devices that use UPNP. The ports are still opened but the ports opened by UPNP don't get displayed. This causes problem's if you are fault finding a UPNP devices or are manually opening a port. You don't know if the modem has opened the port or there is another reason for the service not working.

 

I have not experienced any problems with DLNA renders not being visible. One thing that could cause this problem in modem's that don't have the latest firmware is WiFi devices can't communicate with wired devices and vice a versa.

 

 

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks for the reply cf4.

 

I can portscan the router using PingTools. It currently doesn't show port 1900 (UPnP) or the ports my DLNA Servers uses as open, but I do see SSDP and other UPnP packets arriving at my DLNA Server PC. I shall investigate further.

 

Most of my devices are on ethernet, but also have Wi-Fi enabled. I thought about turning the Wi-Fi off in them so that the router doesn't try to contact them through that method, but if I do that permanently I lose some functionality. I will turn it off for testing, I think.

 

I also have an issue where media players on my phone, which is naturally connected via Wi-Fi, can't see a DLNA Server on one of my PCs, and occasionally on the other PC. All devices can ping each other. Using the PingTools App (and similar utilities) on the phone enables the phone to connect to the PC DLNA Server, which implies that the router suddenly becomes aware of the DLNA Server because something else has communicated with it. I'm thinking maybe an ARP table record is created, or something like that. But that record is dropped after about 128 seconds, so the phone can't see the DLNA Server again. I can't find any way to confirm that theory though.

 

So your last sentence intrigues me. My router is on Firmware Number 0.10.05r and I assume it is getting automatic updates from Telstra. I don't see any way to force an update.

 

What is the scope of your comment "WiFi devices can't communicate with wired devices and vice a versa"? At all, because that doesn't seem to be the case. So something specific? Just UPnP/DLNA connections?

 

Sorry for all the questions. Your manual and insights are the first hope I have had of resolving this issue. So thank you for any more information you can share.

 

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You have the latest firmware. Modem's with early firmware devices on WiFi could connect to wired devices but after a few packets of data had been sent could no longer connect. It was found that modems that had this problem, the problem still existed after the modem was updated to the latest firmware. Turning the Firewall off breifly fixed the problem. Even with the early firmware the WiFi and wired devices could communicate with each other when the fmodem's firewall was turned off.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Well, this is frustrating...

The Firewall in a router is only supposed to block traffic between the Public Internet and my Private Home Network. Correct?

 

This router is blocking, or silently dropping because it isn't logged, traffic between my Sony mobile phone (connected only to my Home Network via Wi-Fi) and my desktop PC.

Even more frustrating, it is blocking some HTTP GET commands from the phone to the PC, but allowing other HTTP GET commands through! The packets are almost identical !

 

Background:

I'm running the JRiver mobile App called Gizmo, and connecting to a JRiver Media Server on my Workstation PC. Gizmo does use a proprietary connection method, rather than UPnP, for this particular connection. But it is a HTTP GET command. It just calls a SOAP or REST API, I think. 

 

Gizmo fails to connect unless I first run PingTools, which sends a "GET /DeviceDescription.xml HTTP/1.1\r\n" command. Once that is done, trying to connect Gizmo sends a "GET /MCWS/v1/Alive HTTP/1.1\r\n" command. The only significant difference I can see between the successful and failed commands is that the Gizmo command doesn't have a Content-Length.

 

Frustrating. Pingtools must send some other packets that opens the connection, before it sends the GET commands. I'm still investigating.

More frustrating, when I turn Wi-Fi off for the phone and turn mobile data back on, with a Port Forwarding rule to forward packets on the appropriate to my Workstation PC, Gizmo connects. The router is allowing the packets through, and forwarding them correctly, from outside the LAN.

 

Regardless, the router Firewall shouldn't be blocking anything inside my Private Home Network, should it?

 

Am I going to have to set the router Firewall to custom, and open ports for use on my LAN?

 

Comments welcome.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

It seems that the Custom rules that you can define in the Arcadyan block packets. 

 

I added rules for All Protocols and my workaround using PingTools to get Gizmo to connect stopped working. Wireshark still showed a lot of communication, but the GET commands never made it through. So some HTTP packets are blocked. Not all.

 

The Customise option in the Firewall is very non-intuitive, and isn't very flexible either. It's still not clear if the "Blocking" tick box is intended to block the traffic, or allow it, or block some subset of it. I ticked the box for AllUDP Ports, and it still allowed SSDP packet through, but maybe not straight UDP packets.

 

This confirms that the Firewall on this router is badly broken. Piece of junk.

I'll have to replace it.

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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Notice in guide that you have listed the specs for DJA0230 or DJA0231, is this correct? The latest firmware is 0.11.08r.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

The specs for the DJA0231 and LH1000 are almost identical.

 

I new there was a new firmware but I have not received it yet and did not know the firmware Number. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

11.08.r has been put on hold for the time being

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual


@Yastiandrie wrote:

11.08.r has been put on hold for the time being


Guessing there were a few hiccups with the first devices who received the update? On an unrelated note, how much memory does this router have (RAM wise?)

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

In response to cf4

Suggestions for adding to the "Known Limitations and Bugs":

* Parental Control blacklist table only supports 30 items, with no option to whitelist.

* Parental Control permitted times rules appear to trigger on Eastern States Time (EST), for WST the times need to be offset by 2 hours (NB: the timezone is set correctly in the "Management" tab).

* In the "Local Network" tab, DNS can only be set to Telstra defined presets. A custom setting with editable DNS address fields is required.

 

Thanks for your efforts with the guide, something I have been needing for a while!

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks for your suggestions I will add them to next update.

The only exception would be the one about not having a white list. As far as I know the modem doesn't block any sites apart from the ones in the list of blocked sites. The sites that Telstra blocks are done by Telstra's DNS servers. So I can't see any point in a whitelist.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I just registered to say thanks and that I think that you did a fantastic job and a public service by creating the Modem user manual. 

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

First of all, thanks for this manual, it has helped a lot. Now my question! I have the Arcadyan LH1000 and have the latest Firmware Number 0.11.11r which just came out the other day, Do you know what improvements have been made with this update? Any info would be appreciated.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I haven't received the update yet and don't have any information on what this update includes. I will let you know if and when I get any information.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

@MuRFi3 

Finally got the updated firmware. I haven't heard anything official on what it is supposed to do but from my observation these are the improvements I have observed.

 

  1. Maximum number of LAN static leases has been increased to more than 10. (Those above 10 now work whereas before you could set more than 10 but only the first 10 worked)
  2. Maximum number of port forwarding rules has been  increased to more than 10. (Those above 10 now work whereas before you could set more than 10 but it was hit and miss as to weather the rules above 10 worked)
  3. NAT loop back works providing the port forwarding has been set up manually. If port forwarding is set up using UPNP NAT loop back does not work.

There are still a lot of bugs that still need fixing in this modem. The major one that is annoying me at the moment is the tendency of the modem to return to log in screen without saving settings when saving changed settings.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thank you for your the update, I agree that there is still a few bugs, but I am happy that the reserved IP issue was fixed. Keep up the great support, it's much appreciated. 

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Just discovered this manual and scrolled through the contents. Amazing! Comprehensive, clear and very well illustrated. Thanks so much for this. For ever grateful.

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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi @cf4 This is a fantastic manual, thank you very much for taking the time out to write it out.  This will help a lot of people.

 

Hi @ashliem,  will it be on the top of the board for everyone? or just your own setting? how do you pin things to the top of the board?  thanks.

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Community Manager Community Manager
Community Manager

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi @cathy64 

 

You can find this post pinned to the top of the Modems & Hardware discussion board:

https://crowdsupport.telstra.com.au/t5/modems-hardware/bd-p/Modems

 

I hope this helps! Smiley Happy

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

cf4,

         I can't imagine the amount of time you spent writing or preparing the "Arcadyan LH1000" manual?... For me personally, thank you...I recently tried to set up a "Mesh WIFI 6" system and I wish I had known of your manual before, I started...There is no such thing as a manual these days, you can refer too, let alone, read, they are either "Font 1or2", if your lucky... 

        The instructions with the mesh said turn modem on before satellites, then pair sats and then use the Cat7 ethernet cable provided and and plug into the back of your house modem and use your mob app, to connect!!!!!... We have made it simple they stated!!!... Well it renamed the "Arcadyan" and changed the password, knocked all of my devices out and a week later, I'm still, trying to get my devices back to normal!!!... Whoever reads this, "Do Not" do this!!!... Nightmare!!!...I have packed it all up and I'm taking it back for a refund, as even the manufacturer has no idea!!!...cf4, thank you and again well done, at least I have something to bloody, refer too!!!!

Regards  

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Thanks for your kind words. I enjoy messing with electronic devices and documenting the settings. The manual only took a week to write spending a few hours a day.

 

I have seen a similar situation were a Technicolor Smart modem configured as a access point connected by LAN  csble to the  Arcadyan modem has modified the WiFi settings of the Arcadyan modem. This should not occurr and suggest there is a design fault with Arcadyan modem.

 

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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi @cf4, managed to get a screen to dvr and ticked the DHCP and then do the port forwarding according to your manual and the cameras are working now. Thank you very much for your help.

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

cf4,

       Thank you again... I returned the mesh6 WIFI and I'm back to the Arcadyan but I was wondering if there would be a better choice for my devices such as our smart TV along with 12 other devices...The Arcadyan has been a very good modem and perhaps asking such as question as this, may compromise your integrity, which, I would not care, to do... So, if this question is uncomfortable to answer, please totally disregard ... Thank you...

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I am not a Telstra employee so I am not uncomfortable in giving an honest opinion. The modem had a lot of bugs when it was first introduced. In my opinion it was not properly tested before release and there was a short period of time when Telstra should have stopped issuing them until these bugs had been removed. With the current firmware most off these bugs have been removed and most users want experience any problems, but as you have seen when you tried to connect the WiFi mesh some bugs still exist. I find it quiet adequate for my needs. The speed of my link is 48/12 Mbps and I can get close to that speed at most locations in my house hold. 

 

I don't think there are any modem / routers that would have better performance than the Arcadyan for the same price. There are modems that are more customizable and have more features for the same price. If your willing to spend over $400 there are modem's that have better performance. If you have areas in your premises that have poor WiFi coverage you could get a Telstra Gen 2 WiFi booster. These cost $288and Telstra guarantees there performance and will provide up to three extra boosters free of charge if one booster is not sufficient. There is a 30 day money back guarantee 

 

https://www.telstra.com.au/internet/extras/wifi-extender

 

https://www.telstra.com.au/help/critical-information-summaries/personal/wi-fi/wifi-plans/telstra-sma...

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

cf4,

         Thank you very much for your candor and valued information and I will follow your advice...Great stuff..

Regards

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Level 3: Gumshoe

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi,  

 

From a design and firmware implementation point - total failure of a device.  I have had to support users of this device and other skews and any user is better off heading to JB or local computer store and getting a real configurable router.  In almost every support case I have dealt with the unit was replaced by the user with an after market router of some sort which provided all the functionality they required in a working form under their control and a complete user guide.

 

Also the manufacturers have full user guides, but they are not customised for a carriers configuration unless the carrier pays for it.  Great work on creating your own version.  But there should be a bug list and issue reporting channel that I haven't seen mentioned anywhere.  Not that I am going to bother reporting issues on this device when the simplest fix is get a real router.

 

PS - If you are having to spend more money on WiFi extenders then a WiFi 6 beamforming king of the hill router from a third party was in your grasp.  Honest opinions count - if you defend something that is so floored and bugged it will never get any better.

 

Cheers,

 

D.

 

Nil Copulus Arundus
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Level 20: Director

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You obvious have some knowledge and skill in this area, however you should also understand that not every customer of Internet services needs, or even wants, to know or understand how the devices work nor how to get the best out of them. The vast majority just want it to work and in that they use what is supplied by the RSP for several reasons:

1. They don't understand the technology;

 

2. They just want to use their service - just as they use their TV, Microwave and other things that they also don't understand the workings of;

 

3. When they have an issue and contact their RSP for support, it is easier for them id they have the stock standard RSP equipment (RSP's will in most cases ignore any issues with customer supplied hardware, and custom configurations);

 

3. They don't need the hassle of maintain and configuring a router/modem with firmware updates, troubleshooting problems and configuration settings, they also don't like the idea of spending even more money on top of their service costs, on a 'black box' they have no idea of how it works, or how to configure it. Lot's of people are happy to take the simple solution.

 

4. The Smart Modem 2 devices and the accompanying Wi-Fi Booster are actually quite good devices, certainly no worse and probably much better that the many other devices I have had the dubious joy of wrestling with to get best performance. They are not perfect by any means, not much is in these days of 'short time to market' of product development and competitive low pricing. Telstra deal with the 'imperfect' status by deploying the device replacement model.

 

5. I have been around this industry since the 60's and have built modems from scratch when there was none on the market that didn't require a mortgage the size of a small planet! and have been through every technology that has been developed and introduced to the market. I have chased the elusive 'best ever' device for each of those technologies. From experience I would hazard a guess that no modem/router manufacturer or 3rd Party Firmware developer has never produced a flawed device. They have all had issues and made mistakes in development. You shouldn't be so quick to dis a product unless you, yourself can build and market one that is perfect.  

 

6. Tweaking modems and routers might be your thing, but it is not what the general user does..  They just turn it on and use it, reporting issues back to their RSP who quite correctly cannot support the plethora of brands and products on the market. These days I am in that later bracket, and while its not perfect, the Smart Modem 2 is pretty good in my opinion, for the purposes I use it for. I am technically capable of resolving configuration and . Firmware issues like the recent PMF activation in the latest release are problems for sure, but not hard to correct (but obviously not picked up in pre-release testing by Telstra unfortunately)

 

7, By refusing to assist with device troubleshooting and problem identification you do not help the issue, but that is your choice.

 

8. In the absence of any manufacturer manual, cf4 did a great job developing his guide, which as well as helping the technically savvy, is also useful the general end user, to understand their equipment better and enable self help to some extent. The more support from those who know the tech, then the better the product development process.

 

Anyway, that is my 2 bobs worth..  as we are all entitled to.  :-)

 

If you don't like the product, there are better places to make that comment than here, on a thread about a user generated manual/help tool.

 

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

I have had many modems and routers in my lifetime and just about all have had bugs in them. 12 months ago I would not have recommended this router to anyone and in my posts was recommending users who had problems to have the modem replaced by the Technicolor modem.

 

The modem today has all the bugs that effect its main functions as a modem and router removed and provides a reliable and stable connection. It has good Wifi that is rated at 1733 Mbps on the 5 GHz WiFi band and 540 Mbps on the 2.4 GHz band. The bugs that the modem does have are minor and don't effect most users.

 

There is always compatibility problems between equipment manufactured by different manufactures and you will probably find the same problem that the Arcadyan modem has when connected to third party mesh  systems if you tried to operate two mesh systems on the same network.

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Level 20: Director

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

You seem to have experience and skills..  but maybe you are not seeing the big picture:

 

Not every customer has the skills or desire to delve into the boxes that deliver their internet service, so they are happy to use the equipment provided by the RSP because on the occasions that there are problems, the RSP will support that equipment but not third party devices (especially if those have third party software and custom configurations).

 

The general user is focused on the on/off button, they don't know how the TV works, how the microwave works or any other device - including cars, mobile devices and computers. They see these as tools, just like a hammer or a spade..  they know how to use it.

 

Sure there are better hardware solutions out there than the Smart Modem 2, but everything is done to a price/performance maker. The Smart Modem 2 devices are pretty damn good in my opinion (not withstanding some unfortunate issues with firmware such as the PMF enabling on the latest Arcadyan firmware release which obviously was not picked up by Telstra pre-release testing). Telstra uses the device replacement support model for various reasons (which I don't know the full extent of, but possible includes the cost of good tech support). It is what it is and while not ideal, it works for the majority of users, especially those that are not tech savvy.

 

I've been in this industry since the 60'sand have built my own modems (when there were none on the market or if there were, required a mortgaging of a small planet to purchase), used every technology ever introduced (including some you would never have come across) and my belief is that there is no manufacturer or third party firmware developer that has never produced a defective or troublesome product, or never released a product to market without sufficient development.

 

It is easy to criticise products and point to better offerings on the market, but think again of that general user who doesn't really want to know that or to purchase additional magic black boxes that they don't understand, on top of their initial Internet service. If you criticise or fail to assist in identifying product failings and issues that can be feed back to the supplier then you need to be able to build an market a better product yourself.

 

cf4 did a good job with his LH1000 manual which helps the tech savvy and general users alike, to understand the device and how to configure it. Yes release tracking and firmware updates would be good, but it's a big job that should be done by the supplier (Telstra) based on manufacturer information. Hardly a failing on cf4's part.

 

You have a right to your opinion and attitude, but don't just criticise - actually take part in the product development and improvement process. If you have a dislike for this product that is OK too, but direct it to the proper place (a formal communication to Telstra), don't just tack it on to a thread about someone else's dedication and effort in preparing a guide when previously there was none. Where is your update on firmware releases etc.?

 

Just my two bobs worth, which I too am entitled to!

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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Level 20: Director
Level 20: Director

Re: Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

Hi - my Arcadyan has been in service since I migrated to NBN nearly a year ago - it hasn't missed a beat, even after going through all the quarterly firmware upgrades that were bug fixes and new features, so I can't agree with your opening statement from an experience point of view. I have many modems in home from a variety of vendors for testing and I agree with @cf4  and @SteveW_52  's replies to your post.

 

We are all customers here and it is not cf4's responsibility to maintain a bug list for his manual. His Technicolor manuals do include some bugs that he has identified in the past which have contributed to the modem's development. 

 

In July, Telstra created a Discussion Group for the Arcadyan Modem's Firmware which allows you to post bugs and comments about your experiences. I have asked for a similar Group to be created for the Technicolor modem. From reading your other post this morning about the MU500, I had the impression you are a helpful person.  We post comments here to possibly help other customers. Your experiences with the Arcadyan may also assist others.

 

https://crowdsupport.telstra.com.au/t5/modems-hardware/bd-p/Modems

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