Telstra Smart Modem Gen 2 Arcadyan version (LH1000) unofficial manual

[cf4]

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at link below.

https://drive.google.com/file/d/1BVq7jGm44RtQIbfGwSVvyj98i27qj1s9/view?usp=sharing

The manual covers the following

1. Lights 

2. Modem's  Connection s and Button s 

3. Login and Home Screen 

4. Change Modem’s Login Password

5. Telstra’ s  Internet   User Name and Password 

6. Parental Controls

7. Connecting Wi-Fi devices

8. Address Reservation (Static LAN I  P   Address)

9. Port Forwarding

10.Inbuilt Help

11.Firewall 

12.Reset Modem   or Reboot Modem

13.Turn WI-FI OFF or ON 

14.Bridge Mode 

15.Dynamic DNS 

16.Register and De-register a DECT handset 

17.Telephony (Phone Number,  Phone book., Call Log  and misc  )

18.R emote  WEB  Access

19.Wi-Fi MAC Filtering 

20.Backup and restore modem's settings 

21.Change Wi-Fi Channel, SSID and Password 

22.Third Party VDSL Modem /Router 

23.DLNA Server and Mass Storage 

24.Traffic monitor 

25.4G Cellular Backup 

26.Diagnostics (Fault Finding) 

27.Change IP Address of Modem 

28.Modem Firmware / Software  

29.Modem’s Time Settings 

30.Telstra Air and Fon 

31.DNS Selection 

32.Specifications 

33.Known Limitations and Bugs

[StrayaM8]

This is an excellent resource sure to help many. Hopefully one of the admins can sticky this so it doesnt get lost?

[ashliem]

Hi @cf4 - Thank you so much for your efforts on this! What a fantastic guide to the Telstra Smart Modem Gen 2! 

@StrayaM8, I couldn't agree more - I've pinned this to the top of the Modems & Hardware Discussion Board  

[TheOriginalJB3]

Many thanks for taking the time and effort to compile this manual.

[ProfessorPhone]

Amazing, very impressive. Worth copyrighting !!

[JM6]

Thank you very much

Very useful.

[Tready_15]

Thanks for the helpful guide, Its unbelievable that there are still many bugs in the firmware regarding Static and Port Forwarding limits. Its a shame as it seems to be a powerful modem regarding wifi, etc but is crippled by poor firmware. 

[ausgumbie]

Just happened upon this. As ever, cf4, superb!

ausgumbie

[RitchieT29]

Hi cf4

Thanks so much for providing this manual. I just received my new Gen2 Arcadyan LH1000 modem yesterday from Telstra to replace the Gen 1 modem I've had for 2yrs+, and was disappointed with the "manual" that came with it in the box - too simple and doesn't really explain how to custom configure anything.

Anyhoo, I was wondering if there is a way to custom name each device on the LAN rather than rely on the default names each device produces. I recall back when I had the Gen1 (or maybe even when I had the Technicolor Gateway) that I could rename all my connected devices so I could tell which is which, especially when having to assign static IPs. Can this be done on the LH1000?

Cheers and more power to you!

[cf4]

I have not been able to find any settings in this modem where you can manually change the name of connected devices.

[Honeylib]

An excellent document for the DJA0230 but, unfortunately, I have the CFC32C. I don’t suppose you’ve created a manual for that in your spare time? I’ve been trying to set up DDNS without success and finding ambiguous documentation.

[cf4]

Never heard of a  CFC32C. Doesn't even show up on an google search.

[Honeylib]

You’re absolutely correct, I misread the label. It’s an Arcadian LH1000. Is there a manual for it?

[cf4]

This is for the Arcadyan LH1000.

Suggest you use NOIP as you provider and set up as per the document. I know that those settings work. I have not tried with setting up an dynamic DNS with DYNU. 

[Honeylib]

I understand but adding to the difficulty is that my screens differ from that in the document, especially the DDNS screen where there is no place for DYNU’s address, if indeed that’s important.  I must have a different software release.

[cf4]

What version firmware do you have? The latest is 0.09.11r. The firmware version is displayed on LHS of log in page.

[Honeylib]

Ok thanks - not at home right now...

[cf4]

Where you entered dynu.com instead enter the URL that you created for your dynamic DNS

[Honeylib]

That’s what I did and followed by the relevant username and password. The software responds  thar that my created URL does not exist.

[cf4]

Is dynu.com an abbreviation of the URL you set up?

[Honeylib]

Nowhere do I specify that address. 

[Honeylib]

My software version is 0.09.11r.

[cf4]

The address dynu.com is specified in this post https://crowdsupport.telstra.com.au/t5/Home-Broadband/Setting-up-DDNS/m-p/854431

"DYNDNS (Dropdown)

dynu.com

<username>
<password>"

You have the same version firmware as my modem and on my modem there is a "Domain" field between the "service Name" field and the "User Name" field.

[Honeylib]

Right, as mine does and I entered dynu.com in there.

[cf4]

You enter the URL used for your site in the Domain box example mysight.dynu,com or mysight.ddns.net.

[Honeylib]

So, I enter the URL I established at dynu - ie freddy.com

[cf4]

Yes if you selected freddy.com as your URL that is what you enter in the Domain box.

[Honeylib]

Then the software responds:

DDNS registration status [ Fail: freddy.com: The hostname specified does not exist. ]

[cf4]

Have you tried installing the updater for DYNDNS on a PC or MAC. When installed and set up with your account it should list all your domains.

[Honeylib]

What is the updater?

[Jeffre5y]

Firmware version provided NAT loop back support to this modems but there appears to be a few problems with how it has been implemented upsers.

[cf4]

You will find the updater at this website.

https://help.dyn.com/update-clients/

[Honeylib]

So, is this installed on the destination computer I’m trying to reach?

[cf4]

It can be installed on any of the computer connected to the modem.

[Honeylib]

....as in a computer on my intranet?

[cf4]

Yes

[Honeylib]

Ok, I’ll do it but I’m dealing with an unrelated problem so I’ll do it in the morning. Are you saying that once this is installed, the modem will recognise my created web address?

[cf4]

No. You can either use the software on the PC to do the updating or the Dynamic DNS updater in the modem. The updater software on the PC will update the dynamic dns instead of the modem updating the dynamic dns. It should also display the url that should be used in the modem.

There is a guide to using the update software at link below.

https://help.dyn.com/windows-update-client-install-guide-v5-2/

[Honeylib]

Ok, the ability to access my intranet externally should work with only the modem and it isn’t and I’d like to work out why. I know it should work so where have I gone wrong.

[cf4]

I don't know were you have gone wrong but if you can get the updater software on the computer it will display what entries you should use in the dynamic DNS settings on the computer. One thing you should use is dynamic DNS key as the password on the modem settings and not the password for your dyn account.

[Honeylib]

Ok, after some modem problems unrelated to this issue, I decided to go back to the setup I had before the recent house move. I ditched the Telstra box and replaced it with my Netgear AC1900 R7000 router running DD-WRT. I configured DDNS and a forwarded port and now I can access my PLEX server remotely. Mission accomplished and thank you for your assistance.

[Frustrated89]

Thank you, just what I wanted.

Jeff

[cf4]

If you are using a touch screen long tap on the lonk and select download.

If your using a mouse right click on link and select download.

[iloveweeding]

Thank you. I tried for nearly an hour with tech support to try to get some technical information like this. I hate being treated like an idiot. So thank you.

[Mike1234321]

Well done ,the question is why is there no official manual?  Maybe telstra or whoever didnt think it would ever work so they didnt bother ,thanks for your hard work and do you know how to delete wifi hookups /phone in the telstra app seems to be set up for complete moron's or child proof ?

[DaveH1]

That is amazingly userful, thanks.

[sasa381]

Thanks this is great help

[TGeelong]

HI CF4

Thats a great Manual you have put together.

I am trying to resolve an issue with my Surface Pro 4 in which the WIFI speed seems to be throttled to 1.8 MPS.  From some Online research it looks like I should try changing the Router settings from long preamble to short preamble?  I have had a look around the Router settings but cannot find this option. 

Would you by any chance know how to do this?

Cheers

T

[cf4]

There are no preamble WiFi settings in the modem. You could try changing WiFi channels in the modem. There is setting you could try changing in the surface pro 4. See link below.

https://www.windowscentral.com/surface-pro-4-slow-wi-fi-fix?amp

[Andy276]

Hi CF4,

This is a great guide, thank you. Question: is it possible to setup a VPN router while using the Telstra Smart Gen 2 modem as the primary router? I cant find any VPN passthrough settings. Is it enabled by default? I have been trying to setup my Asus DSL-AC68U as a VPN router all weekend but to no avail. Any guidance would be greatly appreciated. Cheers.