Lyndo
Level 3: Gumshoe

Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

I have just upgraded to DJA0231. Some of my 2.4g devices that were connected and working with my original telstra modem will not longer connect. LG A/C; Samsung A/C and Grid Connect doorbell. Others like smart plugs work. Any suggestions? Thanks in advance Lyndon

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6 REPLIES 6
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

There is common problem with DJA0231 2.4 GHz  WiFi going faulty. If you disable band steering in the modems 2.4 GHz WiFi settings -5G will be added to the end of the 5 GHz WiFi SSID. You should now see two WiFi SSIDs from the modem. If you don't see the normal SSID but only one with -5G added then 2.4 GHz WiFi is faulty.

 

Lyndo
Level 3: Gumshoe

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

Thanks I will check it out...

Lyndo
Level 3: Gumshoe

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

I got SSID-5G and normal SSID. So 2.4Ghz is not faulty?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

Are the devices able to connect now? Some devices can't connect when both the 2.4 GHz and 5 GHz use the same SSID.

Lyndo
Level 3: Gumshoe

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

I have had success with Sensibo. I will keep trying on the others and leave band steering off. Thanks

Lyndo
Level 3: Gumshoe

Re: Telstra smart modem Gen 2 DJA0231 - wont connect to some 2.4g wifi devices

All devices now work. Thanks Lyndon

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