Jfoem
Level 1: Cadet

Telstra smart modem gen 2 login issue not accepting admin and Telstra as password

Telstra smart modem gen 2 

Trying to login using admin as user name and Telstra as password.

message: invalid username or Password

The login info has not been used before or changed how do I access the modem to change the pass word and user name back to default please 

 

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra smart modem gen 2 login issue not accepting admin and Telstra as password

Factory reset is the easiest way.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
LordShaxx
Level 1: Cadet

Re: Telstra smart modem gen 2 login issue not accepting admin and Telstra as password

Sometimes the default password is telstra (lowercase t). Have you tried resetting the modem back to factory? There should be a small pin hole on the back of the modem just stick a paperclip or pin in there for 10 seconds and wait a bit for the lights to come back solid then try the admin credentials again. 

I've got an entire Crucible to officiate, Guardian. Don't make me wait.

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