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Level 1: Cadet

Telstra Smart Modem Gen 2 with pre-paid Telstra SIM

Hi there, I used to subscribe to the unlimited data $90 per month internet plan. I still have the Telstra Smart Modem Gen 2 with me. I bought a new pre paid Telstra sim and tried to use it with the modem. It worked, but only to access Youtube and Google search. I factory reset the modem with my sim still in it, but now I can't even connect to anything webpage. Note that I have access to the admin page. I wondered if there is something I have to do, maybe change the setting, etc from the admin page. Thanks,

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2 REPLIES 2
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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 with pre-paid Telstra SIM

The problem has been solved.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 with pre-paid Telstra SIM

If you have the Arcadyan version of the modem go to Advanced > Internet > LTE and change APN to telstra.internet and PID to IPv4/IPv6

 

If you have the Technicolor version go to Advanced > Mobile > Configuration. Edit the interfaces and change it to telstra.internet.

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