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Level 3: Gumshoe

TELSTRA SMART MODEM GEN 2

Answered
Have just connected to nbn with a smart modem.
My question is...
What is the default password to gain access to the modem.
Before jumping the gun please note I am not asking about the wifi password and I have tried...
admin, password, telstra and blank (no password).
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: TELSTRA SMART MODEM GEN 2

in my experience its either

telstra ; or
Telstra
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: TELSTRA SMART MODEM GEN 2

in my experience its either

telstra ; or
Telstra
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 3: Gumshoe

Re: TELSTRA SMART MODEM GEN 2

Thank you very much!
Telstra (starting with upper case T)
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Level 2: Rookie

Re: TELSTRA SMART MODEM GEN 2

Says on my modem Gen 2 ...

admin
Telstra
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Level 2: Rookie

Re: TELSTRA SMART MODEM GEN 2

I have tried exactly what you GuyMacD have done, I still cannot log in.
Someone has a solution it would be much appreciated if you could post this .Thank You
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Level 2: Rookie

Re: TELSTRA SMART MODEM GEN 2

Trying to log in to Smart Modem Gen2 does not work with Telstra, telstra, admin, Admin ....i have tried everything that I could find in the links reSmiley Frustratedmart Modem Gen2 .Hopefully someone has a answer for me please Thank you
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Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA SMART MODEM GEN 2

if user = admin password = Telstra is not working, I would suggest factory resetting the modem

They are the default credentials
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: TELSTRA SMART MODEM GEN 2

I reset the Modem and it worked Thank you Yastiandrie.
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Level 1: Cadet

Re: TELSTRA SMART MODEM GEN 2

I looked underneath my modem and found the gateway number. It was different to what I was using and “mygateway” didn’t seem to work. After I reset my modem I’m pretty sure user and password was “admin”. But a Telstra person told me it will default to the WiFi name and WiFi password but I’m pretty sure that didn’t work. Good luck

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