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GuyMacD
Level 3: Gumshoe
November 2018
Answered
Have just connected to nbn with a smart modem.
My question is...
What is the default password to gain access to the modem.
Before jumping the gun please note I am not asking about the wifi password and I have tried...
admin, password, telstra and blank (no password).
My question is...
What is the default password to gain access to the modem.
Before jumping the gun please note I am not asking about the wifi password and I have tried...
admin, password, telstra and blank (no password).
Solved! Go to Solution.
1 ACCEPTED SOLUTION
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Level 24: Supreme Being
November 2018
Accepted Solution
in my experience its either
telstra ; or
Telstra
telstra ; or
Telstra
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 24: Supreme Being
November 2018
Accepted Solution
in my experience its either
telstra ; or
Telstra
telstra ; or
Telstra
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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GuyMacD
Level 3: Gumshoe
November 2018
Re: TELSTRA SMART MODEM GEN 2
Thank you very much!
Telstra (starting with upper case T)
Telstra (starting with upper case T)
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Ramcd
Level 2: Rookie
December 2018
Re: TELSTRA SMART MODEM GEN 2
Says on my modem Gen 2 ...
admin
Telstra
admin
Telstra
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nightshade
Level 2: Rookie
January 2019
Re: TELSTRA SMART MODEM GEN 2
I have tried exactly what you GuyMacD have done, I still cannot log in.
Someone has a solution it would be much appreciated if you could post this .Thank You
Someone has a solution it would be much appreciated if you could post this .Thank You
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nightshade
Level 2: Rookie
January 2019
Re: TELSTRA SMART MODEM GEN 2
Trying to log in to Smart Modem Gen2 does not work with Telstra, telstra, admin, Admin ....i have tried everything that I could find in the links re
mart Modem Gen2 .Hopefully someone has a answer for me please Thank you

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Level 24: Supreme Being
January 2019
Re: TELSTRA SMART MODEM GEN 2
if user = admin password = Telstra is not working, I would suggest factory resetting the modem
They are the default credentials
They are the default credentials
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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nightshade
Level 2: Rookie
January 2019
Re: TELSTRA SMART MODEM GEN 2
I reset the Modem and it worked Thank you Yastiandrie.
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Ang-cu4ajb
Level 1: Cadet
January 2019
Re: TELSTRA SMART MODEM GEN 2
I looked underneath my modem and found the gateway number. It was different to what I was using and “mygateway” didn’t seem to work. After I reset my modem I’m pretty sure user and password was “admin”. But a Telstra person told me it will default to the WiFi name and WiFi password but I’m pretty sure that didn’t work. Good luck
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