bradpriekulis
Level 1: Cadet

telstra smart modem gen2 stuck in back up mode

Hi,

I switched over to the smart modem gen 2, and it is always on 4G backup mode, I have reset, no luck, I have checked for faults in my street, and there are none.

I have tried many times over the last week to call the phone support lines, but each time i am on hold for 2-3 hours and then it disconnects, so you can probably see my frustration!!

Please help, i am home trying to work but only getting 1-2mbps on 4G backup

Thanksl

Brad

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2 REPLIES 2
ShinoYang97
Level 2: Rookie

Re: telstra smart modem gen2 stuck in back up mode

You won’t get any help I have same issue since 3 weeks. No one helps me 

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: telstra smart modem gen2 stuck in back up mode

Telstra Smart Modem

Plug in and connect in minutes. Smart.

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