rrrapid
Level 1: Cadet

Telstra Smart Modem no internet

Answered

I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I can connect my chromecast and watch netflix with no problem. I have restarted and reset the router many times but I still get no internet when using my computer. What could be happening?

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem no internet

When on 4G backup the modem only has an IPv6 address on the WAN. Your notebook and phone might not have IPv6 enabled. The Mobile PDP type in the modem's Mobile settings can be changed to IPv4v6 from IPv6. this will result in  modem having both a IPv4 and IPv6 address. To change PDP type log into modem (http://192.168.0.1, password is Telstra).

 

If you have the Arcadyan modem go to Advanced > Internet > LTE, change PDP type to IPv4v6 and save settings.

 

If you have the Technicolor there are instruction in section 25 of document linked in this post.

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smartmodem-Gen-2-Technicolor-version-...

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2 REPLIES 2
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem no internet

When on 4G backup the modem only has an IPv6 address on the WAN. Your notebook and phone might not have IPv6 enabled. The Mobile PDP type in the modem's Mobile settings can be changed to IPv4v6 from IPv6. this will result in  modem having both a IPv4 and IPv6 address. To change PDP type log into modem (http://192.168.0.1, password is Telstra).

 

If you have the Arcadyan modem go to Advanced > Internet > LTE, change PDP type to IPv4v6 and save settings.

 

If you have the Technicolor there are instruction in section 25 of document linked in this post.

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smartmodem-Gen-2-Technicolor-version-...

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rrrapid
Level 1: Cadet

Re: Telstra Smart Modem no internet

That seemed to have done it, thank you!

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