peckers
Level 1: Cadet

Telstra Smart modem

hi good people

I have just installed the smart modem and am getting all the green lights, but I can't see my home wifi network on my devices ?

the old Telstra modem worked fine , they just sent me the GEN2

 

any help would be appreciated

Peckers

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2 REPLIES 2
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart modem

It is unusual for all WiFi not to see the modem's WiFi, Sometimes one or two devices can't see the WiFi when the modem's 2.4 GHz WiFi is faulty or the devices don't support the modem's WiFi security.. Have you tried factory reseting modem by pressing for at least 10 seconds the reset button located on the back of the modem  near lan port 2.

peckers
Level 1: Cadet

Re: Telstra Smart modem

Thanks cf4   My dumb mistake I was looking for the old wifi name in the list. All good now 

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