Level 1: Cadet

The wifi keeps dropping out.

The wifi keeps dropping out and the technicians in the Phillipines are unable to solve the problem.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: The wifi keeps dropping out.

Could you provide some more detail.

 

Are your devices loosing there connection to the Internet only or are the disconnecting from the modem's WiFi?

 

What type of connection do you have (FTTN, FTTC, FTTP, NBN HFC.........)?

 

What is the model of your modem?

Level 23: Superhero

Re: The wifi keeps dropping out.

Is it one device or several?

Is it a recent issue or was it previously ok?

Is the modem in same room as device?

If not what sort of walls and how far?

Have you tried changing the WiFi channel?

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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