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Level 1: Cadet

Thomson TG782T

Answered

Do i have to replace my Thomson Gateway for the NBN?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Thomson TG782T

It is certainly not designed for nbn, it doesn't have the ability to connect to FTTN nbn (which is what most people will get) and doesn't have a WAN port to be able to be used with FTTP or Fixed Wireless either so the short answer is it will not work. Meaning Yes, you would need to update your modem. 

 

If you are going onto NBN with Telstra, and are either under contract or recontracting for the nbn then I would suggest speaking to the sales team and they may be able to provide you with an updated modem as a part of the change to NBN.

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Thomson TG782T

It is certainly not designed for nbn, it doesn't have the ability to connect to FTTN nbn (which is what most people will get) and doesn't have a WAN port to be able to be used with FTTP or Fixed Wireless either so the short answer is it will not work. Meaning Yes, you would need to update your modem. 

 

If you are going onto NBN with Telstra, and are either under contract or recontracting for the nbn then I would suggest speaking to the sales team and they may be able to provide you with an updated modem as a part of the change to NBN.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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