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Level 1: Cadet

TV Internet Connection

Answered

Information

Standard Specification Compliant

EuroDOCSIS 3.0 and DOCSIS 3.0

Hardware Version

2.02

Software Version

5.5.7.mp2.V2.06.05

Software Version(Linux)

2.6.30.V2.06.05

 

We have a Samsung TV that we often watch iView etc on demand and this has been working fine until recently. We no experinece a problem where the TV can connect to the router but cannot connect to the internet. The TV displays the correct DNS, a valid local IP address etc. Interestingly the TV can access the update server for the TV software. 

 

Does anyone have any solutions to this problem or know of Telstra Cable issues of this nature?

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: TV Internet Connection

Hey Andrew,

 

There are a few tactics we can try to troubleshoot this. We can start with the connection/modem. Have you rebooted the modem recently? Can you try defaulting the modem and see if that helps?

 

Alternatively, we can troubleshoot at a TV level, but we can only direct you to the manufacturer for that.

 

Brodie

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View solution in original post

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3 REPLIES 3
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: TV Internet Connection

Hey Andrew,

 

There are a few tactics we can try to troubleshoot this. We can start with the connection/modem. Have you rebooted the modem recently? Can you try defaulting the modem and see if that helps?

 

Alternatively, we can troubleshoot at a TV level, but we can only direct you to the manufacturer for that.

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: TV Internet Connection

Hi Brodie,

 

 I reset the TV connection and this did not fix the problem.

 

However, when I reset the Telstra Gateway to the Factory Defaults (an option on the Gateway admin page), the TV successfully connected once the Gateway had fully restarted. 

 

Thanks for your help.

 

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Telstra (Retired)
Telstra (Retired)

Re: TV Internet Connection

Great to hear Smiley Happy

 

Hopefully it stays this way for you.

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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