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Level 3: Gumshoe

wallplate installation

Answered

Hi, I'm getting my delivery of my self-install kit for cable connection, but i don't have a wall socket plate and i was wondering whether if when i install the wall plate for cable does there have to be anything through the wall that i have to connect to the wall plate or is it like i just put a hole in the wall and put it on?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: wallplate installation

If a Professional Installation is required sometimes they will waive the cost of the installation when you take up a new bundle. If that is what they have told you, then I wouldn't be surprised.

If it did get charged however the Professional Installation is $240, but if they have noted that they said it would be waived on your account and you are charged you should have no issues getting it waived.

The only thing to note, is that it is only for a standard installation. If you want any specific works - like the port in a specific hard to reach destination or at the opposite side of a big house as the line entry those sorts of things - it may have an additional 'non-standard installation' charge, however that should be discussed with you by the tech at the time. (in those cases it is usually additional time and additional cabling that make up that charge)
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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10 REPLIES 10
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Level 24: Supreme Being
Level 24: Supreme Being

Re: wallplate installation

The premises does not have a wall plate already?

 

I'm pretty certain the self install kit does not include call wall plate. It is basically just the modem, splitter, and coax cable to plug into a socket

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: wallplate installation

Wait, i have the wall plate for the home phone. So does the splitter connect to the coax socket thingy then that leads to the modem?

Does the wall plate have to be like the coax one, because mine has like a mini ethernet cable like one.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: wallplate installation

Yes, cable needs the coax style one.

Do you have foxtel by any chance? The splitter will connect to a Foxtel wall plate.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: wallplate installation

The splitter is needed if you have cable foxtel and you are plugging the modem into the same socket. The cable wallplate/socket is is a round plug and you screw the coaxial cable into it

 

Looks like this:http://www.itguyswa.com.au/wp-content/uploads/2015/06/Foxtel-wall-plate.jpg

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: wallplate installation

No, i don't have foxtel, say if i were to install the coax wall plate would there have to be anything across the wall i need to connect to the plate or do i just make a hole a fit it in?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: wallplate installation

Do you have a lead-in from the street at all?

It sounds like you need a professional installation
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: wallplate installation

Is lead in like cable, because when i called telstra they said that cable is avaliable in my area if that is what you mean.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: wallplate installation

Yeah, the cable is available in your area but the 'line in' is the connection from the street to your house.

If you don't know, then the chances are that it either does not have the line in (which is likely if there is no face plate) or the line in has been removed (maybe during renovations). If it has been removed, it can cause Telstra's system to allow a self-installation (because it feels there is a line already) when there is no line so it should be a professional install.

I agree with @Yastiandrie, it sounds to me like you actually need a Professional Install, that way a tech will come out and either fix up the lead in.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Highlighted
Level 3: Gumshoe

Re: wallplate installation

Does professional installation require money? because i went on a call with telstra and they said the technician will do all the cabling and install the coax wall socket for free, im not sure if they are right.

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: wallplate installation

If a Professional Installation is required sometimes they will waive the cost of the installation when you take up a new bundle. If that is what they have told you, then I wouldn't be surprised.

If it did get charged however the Professional Installation is $240, but if they have noted that they said it would be waived on your account and you are charged you should have no issues getting it waived.

The only thing to note, is that it is only for a standard installation. If you want any specific works - like the port in a specific hard to reach destination or at the opposite side of a big house as the line entry those sorts of things - it may have an additional 'non-standard installation' charge, however that should be discussed with you by the tech at the time. (in those cases it is usually additional time and additional cabling that make up that charge)
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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