Spacegirl
Level 2: Rookie

WAN/ADSL green light flashing on modem

All the light on my smart modem are on, the WAN/ADSL light is green and flashing 

The light at the back of the modem is blue 

I cannot connect any device to the internet

keeps asking me for password and then tells me that the password is wrong which it isn

Anyone experience this?

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16 REPLIES 16
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: WAN/ADSL green light flashing on modem

The WAN / DSL light flashes when the modem is synchronizing with DSLAM (Setting up the ADSL connection). If the light keeps flashing then there is a problem with the ADSL link. Try connecting modem's DSL port directly to the wall phone port with out using a ADSL Filter / splitter. Also disconnect any device from any spare wall phone sockets. 

Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Ok, not flashing now, all the lights look right, but device response, unable to connect to this network

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: WAN/ADSL green light flashing on modem

Is it all your devices that can't connect or only one?

Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Yep, every single  one, including my smart TV! Also, it changes, like this morning I unplugged and plugged in again and the WAN/DSL light is off altogether. Telstra tells me that they have enabled 4G but it's not working either.

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: WAN/ADSL green light flashing on modem

Are you able to connect to the modem using a LAN cable?

Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

This was going to be my next step, I need to purchase a cable - let you know how I go. Thanks

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: WAN/ADSL green light flashing on modem

If connecting by WiFi use the WiFi password on the label on the bottom of the modem.

Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Yep, this is what I've been doing. No joy

I'm going to try another modem I have lying around. Hope this does not make it worse.

Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

No, I have run out of ideas I used cable without splitter, connected with LAN cable, green light still flashing 

I’ll be calling Telstra tomorrow, another two hours to waste 

thanks for your help though 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: WAN/ADSL green light flashing on modem

Try doing a reset on the modem, there is a recessed button near the LAN ports..  use a straightened paper cliip to push and hold the but for about 15 seconds while the power is on...

 

Everything will be reset to defaults, including the Wi-Fi password

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Just tried this, it does not even want to reset

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: WAN/ADSL green light flashing on modem

If you can't reset the modem, it is definitely faulty..  did you hold the button pressed in for long enough?

 

You can also reset from the modem GUI..  from your browser (probably connect the PC by a cable rather than Wi-FI) go to 192.168.0.1 - username is admin and password is Telstra (those are the defaults)..

 

Go to the advanced page, then Management page.. then the System Rest tab..  click on the Factory Defaults - Reset button..

 

That will depend on which modem you have though, so you might need to look around a bit...

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Yep I have a smart modem Gen2 and it’s not even being recognised as a Bluetooth device

im going to insist on a new modem

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: WAN/ADSL green light flashing on modem

The modem isn't a bluetooth device.

 

What are you trying to connect it to?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Spacegirl
Level 2: Rookie

Re: WAN/ADSL green light flashing on modem

Oh welll that makes sense. Thought I could get it to talk to my laptop 

Testra is sending someone out they think the problem is out in the street 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: WAN/ADSL green light flashing on modem

If you are having Wi-Fi issues and the modem can't be reset I doubt that the issue is out in the street - those symptoms are local to the modem.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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