Level 1: Cadet

What is my Gateway login and password?

What is my Gateway login and password? Also please send Gateway Product Disclosure Statement

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented

Re: What is my Gateway login and password?

Gateway details may be on the back/bottom of your device.

This is a community forum, for people to assist you may need to provide a more detailed post.

Telstra (Retired)
Telstra (Retired)

Re: What is my Gateway login and password?

Depending on the model of the modem, the username will be Admin and the password will be either: admin or password


If the login details to access the modem interface have been personalised, you will need to return your modem back to factory default settings by holding in the reset button with a pin for approximately 15 seconds. This will remove any personalised settings and return the modem to the same state as when it left the factory.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more