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Level 1: Cadet

Wi Fi Internet connection not showing

 I have aTelstra Smart Modem Gen2.  The Wifi connection is not there to choose but I can still browse.  Have ran the troubleshoot and it keeps connecting me to Telstra Air and my WiFi name does not come up at all.  Any ideas.  I have also restarted my pc and the modem.  Any ideas?

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Wi Fi Internet connection not showing

The WiFi might be faulty on the Smart modem. Open a Web browser on a device connected to modem and go to http://192.168.0.1. The log in page of the modem should open. On the LHS the modem model no (LH1000 or DJA0231) and firmware version no is displayed. What is model no and firmware no of the modem.

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Level 1: Cadet

Re: Wi Fi Internet connection not showing

Hi cf4. Thank you for your suggestion.  I have since than contacted Telstra Support and they have rectified the issue.  The green wifi light behind the modem was not on.

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