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Level 1: Cadet

Wifi boosters not delivering internet

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Hi guys
I recently installed a set of boosters. All seemed to be fine for first 24hours. Now the boosters SSID shows a great connection but will not test the internet connection ... seems to just time out.
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Wifi boosters not delivering internet

I'd try turning them both off for a minute then back on. If they don't work after that then I'd try factory resetting them and setting back up. If they still aren't working I'd then recommend calling tech support.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Wifi boosters not delivering internet

I'd try turning them both off for a minute then back on. If they don't work after that then I'd try factory resetting them and setting back up. If they still aren't working I'd then recommend calling tech support.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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