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Level 1: Cadet

Wifi Connecting but no internet access

I have an Ipad Mini which had been working just fine using our home Wifi and now suddenly, we have no internet access. It's all connected Wifi wise - strong signal but comes up saying "Safari cannot connect toeh server".

 

If I hotspot the Ipad, it's fine. I've accessed my work wifi through the ipad and it's fine, so obviously a Telstra modem thing?

 

I've reset the Network Settings on the Ipad, I've done hard restarts on the Ipad, I even went to the extent of Erasing all Data and Setting on the Ipad and setting it back up again, but no luck.

 

I've turned the modem off for at least 10 minutes and still no joy.

 

I can access the modem through Gateway on the ipad but no google searching.

 

Any ideas would be great as I dread having to call Telstra.

 

Thank you.

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi Connecting but no internet access

What model of modem is it?

 

Also what is each of the lights doing on the modem (off/flashing/solid) and what colour are they?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 1: Cadet

Re: Wifi Connecting but no internet access

Same issue here.  This is the second time in a week Wi-Fi no internet.

I have all Green on the modem after turning everything off and checking cables, still nothing. 

Didnt have these issues prior to NBN and let's face it, speed is not as originally promoted.

Getting pretty sick of this but I see Optus had a similar issue yesterday.  Maybe our providers are being hacked?

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Level 1: Cadet

Re: Wifi Connecting but no internet access

It's the Telstra NBN one that they sent out when NBN came in. I'm not at home but I think it's a TG799.

 

All other devices work - just not this ipad.

 

All lights are green on the modem.

 

If there was a problem with the modem, wouldn't all other devices have issues too?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi Connecting but no internet access

Not necessarily, modems can be finicky things.

 

Are you able to use the internet at all on the tablet, beside in the browser? E.g app store or mail app

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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