beechmachine
Level 2: Rookie

Wifi has suddenly dropped out, and wont let me enable through gateway

Answered

Have a Technicolor TG797n v3 at the shop I manage,

 

Everything was working fine, we have 2 POS computers connected to the modem through ethernet cables, and my phone and the other staffs phones are connected through wifi when we are at work. Today the wifi just all of a sudden disabled itself.

 

I go into the gateway page, and went to try enable it again, but when I hover over the wifi enable check box, I get the RED CIRCLE WITH THE LINE THROUGH IT!.

 

But when I go into the advanced settings area and click on the WIFI section there, it says that wifi is enabled? WHAAAAA?

 

We dont get any signal from the wifi onour phones, I have restarted the modem countless times, nothing happens. I'd prefer to not put the modem back to factory settings as I dont have the login details as its all through my boss's name, and he's off living large overseas at the moment.

Any help would be great!

1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

Try pressing the ECO button and see if it changes to green

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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5 REPLIES 5
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

hmmm what colour is the ECO light at the moment? green or blue?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
beechmachine
Level 2: Rookie

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

The ECO light is currently Blue
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

Try pressing the ECO button and see if it changes to green

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

beechmachine
Level 2: Rookie

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

OMG, its so simple!!!!

 

Thanks heaps!

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi has suddenly dropped out, and wont let me enable through gateway

no worries Smiley Happy

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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