Highlighted
Level 1: Cadet

wifi issues with thomson tg782t

First time user of this forum.  

we have the original thomson TG782T (probably 5 years old) modem still facilitating our home wifi.  Over the last 6 months we have experienced a growing number of dropouts and slow service.    Each time I run the diagnostics shows everything is ok, we rarely use our 200gb data limit so its not that.  

 

Interestingly each time I reboot the modem I need to do that twice for it to work and reconnect.   So is this telstra playing 'its time to upgrade' game or is it something else?

 

Thanks for any advice.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Community Manager Community Manager
Community Manager

Re: wifi issues with thomson tg782t

Hi paulridestrek,

 

It certainly sounds like the modem itself is the issue, and after five years it is likely time for an upgrade. Nevertheless have a chat with us here:  http://tel.st/gq6m and we'll confirm that with you.

 

Cheers, Tim 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more