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Level 1: Cadet

Wifi modem problem

Hi! 

I currently have been having an issue with my Telstra T-Gateway modem, and I can't seem to fix it.

my Eco and internet lights are a solid red colour and my wireless light is flickering green and every other light that's usually on, is off.

I have already tried a couple things like, holding the Eco button down till it turns blue, but that didn't do anything. And I have also tried switching everything off for 30 seconds and turning it back on again, but that didn't do anything either:/ My phone line is perfectly fine as well. 

Not sure what to do, please help meSmiley Happy

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2 REPLIES 2
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Level 2: Rookie

Re: Wifi modem problem

That happened to me a while ago and if I recall correctly there was some mucking around which fixed nothing (as usual) and they sent out a replacement modem, I was even told I had to pay for it!.

 

From my experience those modems are junk. I have even seen them by the boxes of 100's still brand new in the packaging at our local waste transfer station a month or so ago. So that says alot. I recently bought a Netgear modem which works perfectly, but did not solve the problem of my adsl being throttled to under 1mbps for the last 3 weeks.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi modem problem

Is the WAN light off, solid, or flashing?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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