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Level 1: Cadet

Asbestos pit - New Connection

Hey All,

 

I've been trying to get a line installed unsuccessfully for the last few months. Jumping around from different service providers and telstra trying to sort out the issue:

 

1) Brand new house in an old street. (sub-divided block)

2) There is an abestos lined pit

3) Someone - (Noone seems to know who, as in no-one is owning up to getting the contractor to come out) came to my house and fed a cable from the side of my house to the edge of the pit. (I now have a cable & conduit sticking out of the ground in front of the pit)

4) That contract told me that he couldn't connect the line-in to the pit as it was asbestos and there needed to be specialty contractors for that job, and that they would be around in the next few weeks....

5) A few weeks have passed, and noone has rocked up to connect that exposed cable to the pit.

6) ??????

 

Any help in how to get this resolved would be apprciated.

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: Asbestos pit - New Connection

Hey Maxxxx,

 

Welcome to Crowd Support Smiley Happy

 

I'm sorry to hear of the issues with having the connection for your home completed correctly and do apologise for any inconvenience that this has caused you Smiley Sad I would recommend having our Pre-Provisioning team contacted so you can get an update on when this work may have been scheduled for your location. They can be reached on 1800895319 (09:00 - 17:00 Mon - Fri EST) and have your order number for the connection handy. Please do let us know how you go having this discussed further with them? 

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