CrowdSupport®
Accounts & Plans

Moving & Connection Help

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
TonyD33
Level 1: Cadet

I am currently having my services connect to my new house and my electrician advises that there is no Telstra box on my verge to connect to.  Can you please advise the contact details for your pre-provisioning team.  I have tried your 13 22 00 number ...

nohelpatall2
Level 1: Cadet

telstra case # TT1-2472427671453 Internet off for days.  Support said escalate and level 2 will contact within 24 hrs.  nothing.  still no internet.  cannot even get a person on the phone.  troubleshooting doesnt help 

gmanderson
Level 1: Cadet

Is anyone having trouble arranging  move? Over the past month I have logged my move online 3 times been into the telstra store 2 times and still no luck no one at the telstra store can help me?????Please help

leighanneclaase
Level 1: Cadet

I’m moving house so I filled out the forms online to let Telstra know. I just received a document called Critical Information Summary that shows I have effectively become new customer again (ie set up fee and 2 years contract), when I am not a new cu ...

Hi1234
Level 1: Cadet

Hi there, Tried everything in order to contact you guys to change my appointment as I will not be there on the provided date (which I did not agree to initially). I will not be there and the technician will be wasting his/her time. Is there anyway I ...

LynneP
Level 1: Cadet

I am having all sorts of trouble getting an NBN connection date changed. Nowhere on the app let’s me change it. And no way to get phone help.

Robjames
Level 1: Cadet

Nbn just arrived in our street and available. I can't contact Telstra to connect to our house.We are already on an nbn plan but using ADSL.Tried call, chat , online support but can't get any sense 

Fanti
Level 1: Cadet

Want to cancel my services because I’m leaving the country but can’t seems to get to Telstra to cancel my service. Can someone please help!

DJMcC
Level 1: Cadet

Nbn

I’m switching over to nbn and just received a nbn connection box. Do I get a new modem from Telstra as well or do I use my existing one?

simpin68
Level 1: Cadet

Hi I have placed an order to move house a week ago and have not been contacted by telstra. The move is happening tomorrow and with 3 kids home schooling and me working from home I am getting very worried.  I have followed the durectiom to track my or ...

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Mungsta
Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

nohelpatall2
Level 1: Cadet

telstra case # TT1-2472427671453 Internet off for days.  Support said escalate and level 2 will contact within 24 hrs.  nothing.  still no internet.  cannot even get a person on the phone.  troubleshooting doesnt help 

gmanderson
Level 1: Cadet

Is anyone having trouble arranging  move? Over the past month I have logged my move online 3 times been into the telstra store 2 times and still no luck no one at the telstra store can help me?????Please help

Robjames
Level 1: Cadet

Nbn just arrived in our street and available. I can't contact Telstra to connect to our house.We are already on an nbn plan but using ADSL.Tried call, chat , online support but can't get any sense 

SP70
Level 1: Cadet

We urgently need to get Telstra to connect from our house to the pit does anyone have the number

Daming
Level 1: Cadet

Hi, guys. I'm shifting house recently and already spoke with telstra staff for moving order but it is wired I got two accounts and two phone number after my order approved. Idk whether they made a new order or moving order. I'm on ADSL at my current ...

R_H
Level 1: Cadet

So having been on chat for 2 days and being requested to supply the following: Order Number (twice), Name (twice), DOB (three times), Mobile (three times), Code sent to mobile, Billing Address, Drivers License, Billing account number and Billing refe ...

SD748
Level 1: Cadet

Can anyone tell me how long it takes Telstra to connect to the NBN. I have already received the modem. It has been over 2 weeks since the order. Is this normal? Customer Service cannot advise, or cannot be contacted

Crampy
Level 1: Cadet

I have moved house and put in a request to Telstra to move Phone, broadband, and “Foxtel from Telstra”, all included in a bundle. I received an Email acknowledgement acfter the request 2 weeks ago,  moving date has arrived. NBN is fine, but no techni ...

CAWABE
Level 1: Cadet

  Sorry for the sideways photos I’m not sure why it’s done that.
Does anyone know what this cable is?This cable runs pole to house, then disappears under the house. It’s not NBN because that is elsewhere. Phone maybe? Thanks 

Dee811
Level 1: Cadet

So we moved house at the start of March and we put in a transfer for our wifi to be taken with us to be told that we have picked a bad time to move and they can’t disconnect from old house or connect to new house. I’m still paying the normal bill for ...

Our community experts

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more