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nputhiyo
Level 1: Cadet

How do we check NBN Co Development charge has already been paid for a particular address? I am planning to move to a place where NBN is available and previously someone stayed there, but I am not sure the connection has been set up by owner or previo ...

Debb64
Level 1: Cadet

Hi, I’m currently moving house (next road over), we don’t have a landline phone but just the wifi modem, which we can fit ourselves but every time I try to change my address on my Telstra info (Move House/Relocating option) it just takes me back to t ...

Tony1954
Level 1: Cadet

Hi I have advised Telstra on line that I am moving house. On line it said to take my modem with me. I have received a text and email to say my order is being processed and given me a tracking number but it doesnt say what I am tracking.If it (whateve ...

BTG11
Level 1: Cadet

I have been given notice by the owner of the place I am currently renting that he needs to move back in as he has lost his job. 

I am contemplating moving home until I can find something or just buying. However, between now and the time it will take m ...

Jeff4890
Level 1: Cadet

I Want To Change My Address And Transfer My Plan And Line To My New Location

telstrablows21
Level 1: Cadet

I am moving house and have organised cancellation of services for a particular date and proposed connection date for new place.once ordered i received an email from telstra stating a different date for both actions.I have tried to change this online ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

Roadhouse
Level 1: Cadet

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

xuxa1
Level 1: Cadet

I wish to cancel my mobile service because I now live overseas. I tried this through the Telstra App with Codi. It seemed to work, but Telstra is still sending me bills. I then tried calling +61 439 125 109 as given on the website. Telstra then refer ...

Zenyatta
Level 1: Cadet

Good evening all, I was attempting to place a order for a new NBN connection [FTTP] but when I came to the end of the order form I realised it never asked me for a connection date. This might be a problem because I won't be at the new home for anothe ...

Holdenfj
Level 1: Cadet

My wife and I have only 1 email account so I can not reuse that email address to make another account. I have tried to add an account in my wife's account by putting in my new number (only activated today)with Telstra but it at this stage let me do i ...

CarolLong
Level 2: Rookie

Hello all, We are doing this for my elderly mother who wants a new internet connection, she also has a mobile number under her daughters account which she wants to port out to this new account, as well as Port the landline number at the new residence ...

davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

wynella
Level 1: Cadet

I moving house on 28 September and need internet access (and home phone). Telstra has sent information that the expected connection date for NBN access will be 19 October. Do I have my internet and home phone on from 28 / 9 until or am I left with no ...

Mackar90
Level 1: Cadet

I’m trying to disconnect my internet plan as moving to a house with internet already but I can’t get hold of any real ppl

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

AL8863
Level 1: Cadet

Hi everyone,
I’ve had the same number for 20 years. Upon opening the Telstra App this afternoon to recharge my account, I found it missing from my Services list. After hours of struggling to get hold of someone from Telstra, I ended up being advised v ...

Adriftx
Level 1: Cadet

While having chat with Rep on Telstra app he/she disconnected our internet connection without getting confirmation from me. All i wanted to do is to cancel my service from a certain date and the rep didn't even ask that question.We need stable intern ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Mred65
Level 1: Cadet

I need to cancel Foxtel, landline, ipad and internet services

Me2025
Level 1: Cadet

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

PeterS9999
Level 3: Gumshoe

How do I get to talk to someone at Telstra who actually knows something about 'wireless' internet connections?    You've only had them for 20+ years starting with Home gateway systems.   I need to replace the gateway as it no longer works, and the we ...

Debb64
Level 1: Cadet

Hi, I’m currently moving house (next road over), we don’t have a landline phone but just the wifi modem, which we can fit ourselves but every time I try to change my address on my Telstra info (Move House/Relocating option) it just takes me back to t ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

CarolLong
Level 2: Rookie

Hello all, We are doing this for my elderly mother who wants a new internet connection, she also has a mobile number under her daughters account which she wants to port out to this new account, as well as Port the landline number at the new residence ...

Tibbso
Level 2: Rookie

One year ago I moved from Newcastle to Sydney. Three times I have attempted to queue up at one of the Telstra stores located within one of the temples to covid spreading known as shopping malls. Why does Telstra mostly have stores located within thes ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Mungsta
Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Ttiksalp
Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Daveozau
Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Sassy72
Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Sputnick
Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Ambo3100
Level 1: Cadet

It is hanging down from the guide cable and needs repair

YD2
Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Rdd
Level 1: Cadet

I have a telstra pit outside my neighbour's house. It has nbn cable in It. From there to my house is 20m. I have already got a guide rope from pit to my house. Can i get nbn cable installed from pit to my premises?

Loz_Bot22
Level 1: Cadet

A week ago I ported over from Optus to Telstra. I have called Telstra several times and they keep telling me there is nothing wrong the only thing I finally got them to do was send a report to their porting people and they would get back to me soon. ...

nputhiyo
Level 1: Cadet

How do we check NBN Co Development charge has already been paid for a particular address? I am planning to move to a place where NBN is available and previously someone stayed there, but I am not sure the connection has been set up by owner or previo ...

telstrablows21
Level 1: Cadet

I am moving house and have organised cancellation of services for a particular date and proposed connection date for new place.once ordered i received an email from telstra stating a different date for both actions.I have tried to change this online ...

Roadhouse
Level 1: Cadet

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

Holdenfj
Level 1: Cadet

My wife and I have only 1 email account so I can not reuse that email address to make another account. I have tried to add an account in my wife's account by putting in my new number (only activated today)with Telstra but it at this stage let me do i ...

davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Me2025
Level 1: Cadet

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

Sam033
Level 1: Cadet

Hi,I want to change my number ownership to my brothers name and ID.What's the process of changing ownership?Do I will loss data and credit of my current plan, while changing ownership?Thanks 

Nousha
Level 1: Cadet

I have tried several times now to phone  Telstra as I would like to speak to someone about changing my home bundle package due to moving state..

Alice222
Level 1: Cadet

I have to disconnect my home internet service.  How can I retain my bigpond email address?

Jeynair
Level 1: Cadet

I have been with you for a long time and wanted to get a best deal for my move

Kel135
Level 1: Cadet

Seriously, how do you log a move request. Everything takes me to the page online, yet there is no link to submit a request. I’m confused and frustrated.

damfadd
Level 1: Cadet

partner has had boss move her number to her but she needs to set up. account is this only doable in person  asking cos covid 19and lock down in Vic coming today please help 

Monniq
Level 1: Cadet

We moved house to a new build, cld not get hold of a human to organise a NBN connection or land line so did the application on line as we had no other choice. Did the application, the first avail date available was the 3rd July. This was weeks ago we ...

puuuuu
Level 1: Cadet

My parents moved overseas a few years ago, I kept their number active with a $1/mth plan with TPG. They're not moving back, but have lost their TPG SIM cards.I want to move them to Telstra now, it'll be easier to manage all the services with one prov ...

travman71
Level 1: Cadet

Hello.Moving from home with NBN already set up. New place is a rental. No NBN at premises. Has a Foxtel outlet.Dont understand if I need Telstra technician to come to enable house to be hooked up to the NBN through the HFC Foxtel outlet or I just hoo ...

Zail1
Level 2: Rookie

I placed a NBN order on 26/05 and received order confirmation email from telstra order num NA51012060. 

but since had no update or contact frm telstra. Also chatbot dosent recognise the order number but thats what came through in the email. 

KarenMc
Level 1: Cadet

I submitted a request on 29/05/20 to move my home phone, post paid internet, & Foxtel services effective 09/06/2020 (ref # MV89977895) This still has not occurred, I haven't had contact from anyone at Telstra, & am getting no response through the App ...

Paul2502
Level 1: Cadet

I have paid my bill and my home internet is still disconnected 

chrissyd66
Level 1: Cadet

Hi

I am moving house on Weds 17 June and booked a Platinum Professional Move and a Foxtel from Telstra move online on 4th June. I received an email saying:

- We'll contact you in the next 24-48 hours to confirm the date and time of your disconnection a ...

Itshardwork
Level 1: Cadet

I sent through change of ownership papers 6 weeks ago to the email address on the formschangeofownership@telstra.comDoes anyone know if this email address is still active?  I have not had a reply to any of my follow up emails and there is no phone nu ...

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