Moving & Connection Help

I received a call from 9319 2000, claiming to be from Telstra. I had placed an order for NBN recently and the caller asked for my date of birth and mentioned that my order would take time. I wouldn't have suspected except that I had called Telstra an ...

I'm going to change my address I still don't know where I'm going, I know I don't have a contract, can I cancel my account at any time? <removed for your privacy>, for your attention: thank you very much.

Hi,We have just moved to a new house and we have Telstra Velocity. Apparently the tv channels come through that. We have tuned our tv and it finds the channels but then says they are encrypted and won’t show the programme that is on. I don’t know why ...

I bought an NBN plan two weeks ago, had to have a technician come round to fix the connection. Had the green NBN light on the front until this evening, where it changed back to the backup 4G. Order tracker still doesn't say finalised after two weeks ...

Not sure if it's relevant but I own an Realme xt and the person I'm trying to call owns an iPhone (not sure on what type) I have been trying to contact the iPhone user, he is currently in WA as I am in rural Nsw.. However, I have been successful in c ...

How do we check NBN Co Development charge has already been paid for a particular address? I am planning to move to a place where NBN is available and previously someone stayed there, but I am not sure the connection has been set up by owner or previo ...

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

Been waiting for over a week to port my number from Vodafone. Spoken to many operators and Telstra has now sent me two sim cards! How long will this take? 

I have recently tried to disconnect a mobile post paid service due to Telstra staff behaviour and refusal to address multiple complaints to the TIO and Telstra forced an issue and refused to cancel the service unless I answered their questions, which ...

Lets just say I’m frustrated with Telstra atm, to say the least! This is my fifth call since Saturday 19/12/20. Some 5 hours on hold and my problem has still not been rectified, keep getting transferred to a different section or the call just hangs u ...

I had move the new house and need a electrician come and place a telephone wall socket for Internet but the guy who contact with me said I need find someone by myself.Could you please explain why is that?

I had my service disconnected early by Telstra having completed a future dated move request.  Telstra then reinstated my service, sent another modem and signed me up for another 3 years - without my consent.  I have moved to an area where Telstra is ...

good afternoon,   am elderly relative of mine has moved out of her house and into aged care but has just received an account of her home phone. [ details removed to protect privacy]  NOTE: There may well be another account at that address now as the ...

Please be advised we wish to cancel our Telstra Account <removed for your privacy> effective immediately. We will be changing service providers due to the continual poor service we have had from Telstra over the past few years. I have called 132200, ...

I want to talk to someone instead of being diverted to the sms process.

I have a business account and wanted to get an xbox. As I have a business account I wasn't eligable. I don't have a business anymore so I thought I'd move my account from business to consumer (so I could get an xbox.. This has taken up more than 6 ho ...

I requested a cancellation on Monday and was advised it could take upto 48hrs and would receive a receipt via email. I never received a receipt and home phone, NBN and Foxtel still active. I only wanted to keep mobile

i am still connected to Optus. I have plugged in my Telstra equipment. Just a little confused and what to do ??

I am moving from my house and will not be setting up in a new residence in the foreseeable future. Should I keep my wifi modem 

My ex husband and I have separated and we have a business account together. Can we have this changed without having to see eachother and have to go into store to have this changed?

I can not cancel my service and have been trying since August and I am continuing to be billed accordingly yet no reply is being made. I have moved to nz permanently. I understand an early termination fee but the late fees and continuing billing is o ...

I moved home Tuesday 10th November, my foxtel say no satellite rec. would like a technician to install. i'm paying for something that does not work. How do you actually speak??? to someone at telstra???

I have ordered NBN FTTC with technician booked in to come in a couple of weeks. The copper cable has not been used for a long time (previously used cable internet and no phone) and was recently significantly broken by plumbers (most likely require a ...

Hello, I am currently moving from Victoria to New South Wales. I am a telstra customer with a mobile/internet plan on NBN. I am moving to temporary location for a few weeks (not months) but in these times I really need to be able to work and need acc ...