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Level 1: Cadet

4 hours ago

Hi EveryoneTrying to organise moving all my telstra services (NBN, foxtel) to a new address. Call Telstra on the phone to be told that due to COVID they are only taking calls about emergencies, so that way is out. (I'm sure I could talk to someone if ...

Level 1: Cadet

8 hours ago

Hi there, We have moved to a new estate and have ordered a data sim for a wireless broadband for work. We've had issues with the postal service over the last week not finding the property. How can i provide specific directions for delivery?

Level 1: Cadet

Wednesday

I have tried several times now to phone Telstra as I would like to speak to someone about changing my home bundle package due to moving state..

Level 1: Cadet

Monday

I have to disconnect my home internet service. How can I retain my bigpond email address?

Level 1: Cadet

a week ago

I have been with you for a long time and wanted to get a best deal for my move

Level 1: Cadet

a week ago

Seriously, how do you log a move request. Everything takes me to the page online, yet there is no link to submit a request. I’m confused and frustrated.

Level 1: Cadet

2 weeks ago

partner has had boss move her number to her but she needs to set up. account is this only doable in person asking cos covid 19and lock down in Vic coming today please help

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

Hi, I am looking for advice on a pit relocation solution. I have engaged Telstra Network Integrity Team for a quote to move a P5 pit from proposed crossover of a 4 townhouse development. The quote has come back at $18,800 with a proposed plan to inst ...

Level 1: Cadet

a month ago

I'm leaving my company and am keeping my number. The company has asked me to get a blank sim from a Telstra shop so they can port it over. I understand that I can go into a Telstra shop and do this BUT you need ID to prove you own the account. I do n ...

Level 1: Cadet

June

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Level 1: Cadet

May

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

Level 1: Cadet

May

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

Level 1: Cadet

April

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

Level 2: Rookie

April

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

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April by Buzz_s

Level 2: Rookie

April

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Level 2: Rookie

February

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

Level 1: Cadet

January

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Level 1: Cadet

September

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Level 1: Cadet

July 2019

I am moving into my companies house that does not have any options for my internet, Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution? I will need it for approx 12 mon ...

Level 1: Cadet

Wednesday

I have tried several times now to phone Telstra as I would like to speak to someone about changing my home bundle package due to moving state..

Level 1: Cadet

Monday

I have to disconnect my home internet service. How can I retain my bigpond email address?

Level 1: Cadet

a week ago

I have been with you for a long time and wanted to get a best deal for my move

Level 1: Cadet

a week ago

Seriously, how do you log a move request. Everything takes me to the page online, yet there is no link to submit a request. I’m confused and frustrated.

Level 1: Cadet

2 weeks ago

partner has had boss move her number to her but she needs to set up. account is this only doable in person asking cos covid 19and lock down in Vic coming today please help

Level 1: Cadet

a month ago

We moved house to a new build, cld not get hold of a human to organise a NBN connection or land line so did the application on line as we had no other choice. Did the application, the first avail date available was the 3rd July. This was weeks ago we ...

Level 1: Cadet

June

My parents moved overseas a few years ago, I kept their number active with a $1/mth plan with TPG. They're not moving back, but have lost their TPG SIM cards.I want to move them to Telstra now, it'll be easier to manage all the services with one prov ...

Level 1: Cadet

June

Hello.Moving from home with NBN already set up. New place is a rental. No NBN at premises. Has a Foxtel outlet.Dont understand if I need Telstra technician to come to enable house to be hooked up to the NBN through the HFC Foxtel outlet or I just hoo ...

Level 1: Cadet

June

I placed a NBN order on 26/05 and received order confirmation email from telstra order num NA51012060.

but since had no update or contact frm telstra. Also chatbot dosent recognise the order number but thats what came through in the email.

Level 1: Cadet

June

I submitted a request on 29/05/20 to move my home phone, post paid internet, & Foxtel services effective 09/06/2020 (ref # MV89977895) This still has not occurred, I haven't had contact from anyone at Telstra, & am getting no response through the App ...

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Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more

Moving & Connection Help

Moving house

Order Delivery to new estate

Moving state

Retain bigpond email and cancel internet access

Deal for moving

Requesting a Move

no account porting number 2020

Family Connect discounted Internet Plan $40/month, expires 30 September 2020, address not recognised

Telstra Pit in cross-over (driveway) for 4 townhouse development - need help!

Blank Sim To Keep number from my companies Telstra Account

No NBN box at rental property

End of contract on home internet

Change of mobile plan

Shifting home

Moving home order abandoned

moving house - covid delaying connection on new property

Free to air tv

Internet down and the issue that follows

No response to online move request

Internet Options

Moving state

Retain bigpond email and cancel internet access

Deal for moving

Requesting a Move

no account porting number 2020

Telstra 24/7 App assistance is just appalling

Porting number to Telstra, need the old simcard?

NBN via HFC outlet

Order missing

Moving House

Moving Home