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davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

wynella
Level 1: Cadet

I moving house on 28 September and need internet access (and home phone). Telstra has sent information that the expected connection date for NBN access will be 19 October. Do I have my internet and home phone on from 28 / 9 until or am I left with no ...

Mackar90
Level 1: Cadet

I’m trying to disconnect my internet plan as moving to a house with internet already but I can’t get hold of any real ppl

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

AL8863
Level 1: Cadet

Hi everyone,
I’ve had the same number for 20 years. Upon opening the Telstra App this afternoon to recharge my account, I found it missing from my Services list. After hours of struggling to get hold of someone from Telstra, I ended up being advised v ...

Adriftx
Level 1: Cadet

While having chat with Rep on Telstra app he/she disconnected our internet connection without getting confirmation from me. All i wanted to do is to cancel my service from a certain date and the rep didn't even ask that question.We need stable intern ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Mred65
Level 1: Cadet

I need to cancel Foxtel, landline, ipad and internet services

Tibbso
Level 1: Cadet

One year ago I moved from Newcastle to Sydney. Three times I have attempted to queue up at one of the Telstra stores located within one of the temples to covid spreading known as shopping malls. Why does Telstra mostly have stores located within thes ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Me2025
Level 1: Cadet

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

Sam033
Level 1: Cadet

Hi,I want to change my number ownership to my brothers name and ID.What's the process of changing ownership?Do I will loss data and credit of my current plan, while changing ownership?Thanks 

Nousha
Level 1: Cadet

I have tried several times now to phone  Telstra as I would like to speak to someone about changing my home bundle package due to moving state..

Alice222
Level 1: Cadet

I have to disconnect my home internet service.  How can I retain my bigpond email address?

Moving Home

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