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manuelito
Level 1: Cadet

I'm going to change my address I still don't know where I'm going, I know I don't have a contract, can I cancel my account at any time? <removed for your privacy>, for your attention: thank you very much.

NA22
Level 1: Cadet
Nelsym
Level 1: Cadet

Hi,We have just moved to a new house and we have Telstra Velocity. Apparently the tv channels come through that. We have tuned our tv and it finds the channels but then says they are encrypted and won’t show the programme that is on. I don’t know why ...

nunya4
Level 1: Cadet

I bought an NBN plan two weeks ago, had to have a technician come round to fix the connection. Had the green NBN light on the front until this evening, where it changed back to the backup 4G. Order tracker still doesn't say finalised after two weeks ...

Jode2142
Level 1: Cadet

Not sure if it's relevant but I own an Realme xt and the person I'm trying to call owns an iPhone (not sure on what type) I have been trying to contact the iPhone user, he is currently in WA as I am in rural Nsw.. However, I have been successful in c ...

nputhiyo
Level 1: Cadet

How do we check NBN Co Development charge has already been paid for a particular address? I am planning to move to a place where NBN is available and previously someone stayed there, but I am not sure the connection has been set up by owner or previo ...

Roadhouse
Level 1: Cadet

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

Curtis2
Level 1: Cadet

Been waiting for over a week to port my number from Vodafone. Spoken to many operators and Telstra has now sent me two sim cards! How long will this take? 

Christiene
Level 1: Cadet

I have recently tried to disconnect a mobile post paid service due to Telstra staff behaviour and refusal to address multiple complaints to the TIO and Telstra forced an issue and refused to cancel the service unless I answered their questions, which ...

Braddos75
Level 1: Cadet

Lets just say I’m frustrated with Telstra atm, to say the least! This is my fifth call since Saturday 19/12/20. Some 5 hours on hold and my problem has still not been rectified, keep getting transferred to a different section or the call just hangs u ...

Huang1
Level 1: Cadet

I had move the new house and need a electrician come and place a telephone wall socket for Internet but the guy who contact with me said I need find someone by myself.Could you please explain why is that?

Oreo2020
Level 2: Rookie

I had my service disconnected early by Telstra having completed a future dated move request.  Telstra then reinstated my service, sent another modem and signed me up for another 3 years - without my consent.  I have moved to an area where Telstra is ...

ngh
Level 1: Cadet

good afternoon,   am elderly relative of mine has moved out of her house and into aged care but has just received an account of her home phone. [ details removed to protect privacy]  NOTE: There may well be another account at that address now as the ...

TPGswitcher
Level 2: Rookie

Please be advised we wish to cancel our Telstra Account <removed for your privacy> effective immediately. We will be changing service providers due to the continual poor service we have had from Telstra over the past few years. I have called 132200, ...

iTagZombies
Level 2: Rookie

I want to talk to someone instead of being diverted to the sms process.

Stumorr
Level 1: Cadet

I have a business account and wanted to get an xbox. As I have a business account I wasn't eligable. I don't have a business anymore so I thought I'd move my account from business to consumer (so I could get an xbox.. This has taken up more than 6 ho ...

Claylee
Level 1: Cadet

I requested a cancellation on Monday and was advised it could take upto 48hrs and would receive a receipt via email. I never received a receipt and home phone, NBN and Foxtel still active. I only wanted to keep mobile

tomlab
Level 1: Cadet

i am still connected to Optus. I have plugged in my Telstra equipment. Just a little confused and what to do ??

Daveh928
Level 1: Cadet

I am moving from my house and will not be setting up in a new residence in the foreseeable future. Should I keep my wifi modem 

Selen123
Level 1: Cadet

My ex husband and I have separated and we have a business account together. Can we have this changed without having to see eachother and have to go into store to have this changed?

Pauly5223
Level 1: Cadet

I can not cancel my service and have been trying since August and I am continuing to be billed accordingly yet no reply is being made. I have moved to nz permanently. I understand an early termination fee but the late fees and continuing billing is o ...

myshka256
Level 2: Rookie

I moved home Tuesday 10th November, my foxtel say no satellite rec. would like a technician to install. i'm paying for something that does not work. How do you actually speak??? to someone at telstra???

JohnJB
Level 1: Cadet

I have ordered NBN FTTC with technician booked in to come in a couple of weeks. The copper cable has not been used for a long time (previously used cable internet and no phone) and was recently significantly broken by plumbers (most likely require a ...

AussieIronman
Level 1: Cadet

Hello, I am currently moving from Victoria to New South Wales. I am a telstra customer with a mobile/internet plan on NBN. I am moving to temporary location for a few weeks (not months) but in these times I really need to be able to work and need acc ...

Sir-Daemon
Level 2: Rookie

Hi. Im wondering why your chat team are so useless? I have raised several chats trying to get my house connected to the internet and can never get past the "Sir-Daemon. Let me go ahead and review your account then I'll get back to you" part. then dis ...

ngh
Level 1: Cadet

good afternoon,   am elderly relative of mine has moved out of her house and into aged care but has just received an account of her home phone. [ details removed to protect privacy]  NOTE: There may well be another account at that address now as the ...

w2talk2person
Level 1: Cadet

Hi allDue to some circumstances, I've had to relocate where I live. However, because of COVID, I am housebound and working from home for the forseeable future. As I teach 5 days a week, being out of commission is a pretty bad thing for me. When I con ...

Debb64
Level 1: Cadet

Hi, I’m currently moving house (next road over), we don’t have a landline phone but just the wifi modem, which we can fit ourselves but every time I try to change my address on my Telstra info (Move House/Relocating option) it just takes me back to t ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

CarolLong
Level 2: Rookie

Hello all, We are doing this for my elderly mother who wants a new internet connection, she also has a mobile number under her daughters account which she wants to port out to this new account, as well as Port the landline number at the new residence ...

Tibbso
Level 2: Rookie

One year ago I moved from Newcastle to Sydney. Three times I have attempted to queue up at one of the Telstra stores located within one of the temples to covid spreading known as shopping malls. Why does Telstra mostly have stores located within thes ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Mungsta
Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Ttiksalp
Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Daveozau
Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Sassy72
Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Sputnick
Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Ambo3100
Level 1: Cadet

It is hanging down from the guide cable and needs repair

YD2
Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

manuelito
Level 1: Cadet

I'm going to change my address I still don't know where I'm going, I know I don't have a contract, can I cancel my account at any time? <removed for your privacy>, for your attention: thank you very much.

Braddos75
Level 1: Cadet

Lets just say I’m frustrated with Telstra atm, to say the least! This is my fifth call since Saturday 19/12/20. Some 5 hours on hold and my problem has still not been rectified, keep getting transferred to a different section or the call just hangs u ...

TreatMeHowUwant
Level 1: Cadet

Trying to switch home phone and NBN to Telstra and either get Telstra TV or Foxtel from Telstra to replace Foxtel Plat HD ($69.99 plus calls and $139 a month). Both these services I have had for nearly 4 and a half years and always been up to date wi ...

Gerbster
Level 1: Cadet

I have recently moved from one address to another in this great time of a pandemic. I was offered to have extra data to a mobile broadband to get me through though times. I was hesitant due to Telstra’s low data plans in comparison to the competitors ...

telstrablows21
Level 1: Cadet

I am moving house and have organised cancellation of services for a particular date and proposed connection date for new place.once ordered i received an email from telstra stating a different date for both actions.I have tried to change this online ...

Holdenfj
Level 1: Cadet

My wife and I have only 1 email account so I can not reuse that email address to make another account. I have tried to add an account in my wife's account by putting in my new number (only activated today)with Telstra but it at this stage let me do i ...

davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Me2025
Level 1: Cadet

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

Sam033
Level 1: Cadet

Hi,I want to change my number ownership to my brothers name and ID.What's the process of changing ownership?Do I will loss data and credit of my current plan, while changing ownership?Thanks 

Nousha
Level 1: Cadet

I have tried several times now to phone  Telstra as I would like to speak to someone about changing my home bundle package due to moving state..

Alice222
Level 1: Cadet

I have to disconnect my home internet service.  How can I retain my bigpond email address?

Jeynair
Level 1: Cadet

I have been with you for a long time and wanted to get a best deal for my move

Kel135
Level 1: Cadet

Seriously, how do you log a move request. Everything takes me to the page online, yet there is no link to submit a request. I’m confused and frustrated.

damfadd
Level 1: Cadet

partner has had boss move her number to her but she needs to set up. account is this only doable in person  asking cos covid 19and lock down in Vic coming today please help 

Monniq
Level 1: Cadet

We moved house to a new build, cld not get hold of a human to organise a NBN connection or land line so did the application on line as we had no other choice. Did the application, the first avail date available was the 3rd July. This was weeks ago we ...

puuuuu
Level 1: Cadet

My parents moved overseas a few years ago, I kept their number active with a $1/mth plan with TPG. They're not moving back, but have lost their TPG SIM cards.I want to move them to Telstra now, it'll be easier to manage all the services with one prov ...

travman71
Level 1: Cadet

Hello.Moving from home with NBN already set up. New place is a rental. No NBN at premises. Has a Foxtel outlet.Dont understand if I need Telstra technician to come to enable house to be hooked up to the NBN through the HFC Foxtel outlet or I just hoo ...

Zail1
Level 2: Rookie

I placed a NBN order on 26/05 and received order confirmation email from telstra order num NA51012060. 

but since had no update or contact frm telstra. Also chatbot dosent recognise the order number but thats what came through in the email. 

KarenMc
Level 1: Cadet

I submitted a request on 29/05/20 to move my home phone, post paid internet, & Foxtel services effective 09/06/2020 (ref # MV89977895) This still has not occurred, I haven't had contact from anyone at Telstra, & am getting no response through the App ...

Paul2502
Level 1: Cadet

I have paid my bill and my home internet is still disconnected 

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