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Tony1954
Level 1: Cadet

Hi I have advised Telstra on line that I am moving house. On line it said to take my modem with me. I have received a text and email to say my order is being processed and given me a tracking number but it doesnt say what I am tracking.If it (whateve ...

BTG11
Level 1: Cadet

I have been given notice by the owner of the place I am currently renting that he needs to move back in as he has lost his job. 

I am contemplating moving home until I can find something or just buying. However, between now and the time it will take m ...

Jeff4890
Level 1: Cadet

I Want To Change My Address And Transfer My Plan And Line To My New Location

telstrablows21
Level 1: Cadet

I am moving house and have organised cancellation of services for a particular date and proposed connection date for new place.once ordered i received an email from telstra stating a different date for both actions.I have tried to change this online ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

Roadhouse
Level 1: Cadet

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

Debb64
Level 1: Cadet

Hi, I’m currently moving house (next road over), we don’t have a landline phone but just the wifi modem, which we can fit ourselves but every time I try to change my address on my Telstra info (Move House/Relocating option) it just takes me back to t ...

xuxa1
Level 1: Cadet

I wish to cancel my mobile service because I now live overseas. I tried this through the Telstra App with Codi. It seemed to work, but Telstra is still sending me bills. I then tried calling +61 439 125 109 as given on the website. Telstra then refer ...

Zenyatta
Level 1: Cadet

Good evening all, I was attempting to place a order for a new NBN connection [FTTP] but when I came to the end of the order form I realised it never asked me for a connection date. This might be a problem because I won't be at the new home for anothe ...

Holdenfj
Level 1: Cadet

My wife and I have only 1 email account so I can not reuse that email address to make another account. I have tried to add an account in my wife's account by putting in my new number (only activated today)with Telstra but it at this stage let me do i ...

YiYang
Level 1: Cadet

Hi,      I just back Australia from overseas, I didn't use my Telstra number during the time. Now, I can't  use my number now because system reminds that the number is disconnected.  Could anybody could give me some tips?   

CarolLong
Level 2: Rookie

Hello all, We are doing this for my elderly mother who wants a new internet connection, she also has a mobile number under her daughters account which she wants to port out to this new account, as well as Port the landline number at the new residence ...

Tibbso
Level 2: Rookie

One year ago I moved from Newcastle to Sydney. Three times I have attempted to queue up at one of the Telstra stores located within one of the temples to covid spreading known as shopping malls. Why does Telstra mostly have stores located within thes ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

telstrablows21
Level 1: Cadet

I am moving house and have organised cancellation of services for a particular date and proposed connection date for new place.once ordered i received an email from telstra stating a different date for both actions.I have tried to change this online ...

Roadhouse
Level 1: Cadet

Hey all - trying to move from Optus to Telstra post-paid mobile plan and I have 2 existing numbers with Optus we are wanting to port to Telstra. I have an existing account/profile with Telstra for an existing iPad postpaid plan, and that is where I p ...

Holdenfj
Level 1: Cadet

My wife and I have only 1 email account so I can not reuse that email address to make another account. I have tried to add an account in my wife's account by putting in my new number (only activated today)with Telstra but it at this stage let me do i ...

davidtyler258
Level 1: Cadet

We moved home 31 July. How do I disconnect my nbn service at my old address?

6712
Level 1: Cadet

I need to cancel my order for the NBN because I’m moving 

DebS31
Level 1: Cadet

How do I get Telstra to action an online order for moving my landline to NBN. Order was placed 12 May 2020! 

Tim2601
Level 1: Cadet

I need to transfer my sons prepaid mobile to my account and I'm not 100% sure of the details so I can't get the webpages to work. We want to retain the number so just getting a $2 SIM isn't going to work let alone being able to get hold of one in Sta ...

Zoe083
Level 1: Cadet

Hi,I have been overseas and arriving back in Australia in November. Could you please let me know if I can find out if my old phone number is available and if so, how I can reactivate it? Live chat is always unavailable so please let me know how I can ...

Me2025
Level 1: Cadet

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

Moving Home

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