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Manishabajpai
Level 1: Cadet

Hi Team, We requested for moving house NBN Connection with reference number MV89983051 more than 4 weeks now and have received an SR no. as well. However, there has been no update and whenever we speak to the support, they say case manager needs to c ...

FrustatedPerson
Level 1: Cadet

Anyone know how to get an actual real person on the phone? My mother-in-law was contacted by someone by phone and is now being changed to NBN. She had no idea. Didn't understand who she was talking to. Absolutely no info on what is happening. I have ...

Monniq
Level 1: Cadet

We moved house to a new build, cld not get hold of a human to organise a NBN connection or land line so did the application on line as we had no other choice. Did the application, the first avail date available was the 3rd July. This was weeks ago we ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Confused24
Level 1: Cadet

Hi, I paid an NBN connection fee when I moved into my new flat. I carried my Telstra account forward to my new flat and was told that all that needs to happen is to pay a connection fee of $400. I noticed however that in the purchasing costs of the f ...

Annie2000
Level 1: Cadet

I signed up with another NBN provider 5 months ago, but I'm still being billed for cable broadband. The website and the app doesn't allow me to cancel. I've also messaged but the agent never responded. Telephone support just directs me back to the ot ...

DAB4
Level 1: Cadet

I am moving house tomorrow and can not contact telstra directly due to telstra restrictions, online app does not work as it does not allow me to fill all fields requested... need support asap please 

rambao
Level 1: Cadet

Complaints Ref No. sr1-2539722176599 I've been trying to port a number over for over Two Months. I've been getting charged by the other provider for the last two months who are keeping the service alive so Telstra can port the bloody number over and ...

puuuuu
Level 1: Cadet

My parents moved overseas a few years ago, I kept their number active with a $1/mth plan with TPG. They're not moving back, but have lost their TPG SIM cards.I want to move them to Telstra now, it'll be easier to manage all the services with one prov ...

lunadreamer
Level 1: Cadet

This is dumb. I've submitted two house moving requests, but I've not heard back from either! Any attempts at contacting telstra gets me 'use app', but that's completely useless. I've lodged a complaint with TIO but they're currently allowing service ...

travman71
Level 1: Cadet

Hi. I'm in a rental just now. Suburb is NBN ready. Owner not willing to pay for NBN installation. It's a short term rental. There is a Foxtel point. What are my options to get on the NBN or can I just use ADSL. Cheers

Marjolein
Level 1: Cadet

Hi,My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items li ...

MHBrown
Level 1: Cadet

I do not wish to move to the new plan. Is my Telstra Flip 2 network locked or can I transfer to a more affordable plan?

DALOVETT
Level 1: Cadet

We are shifting house and will not require our home phone, broadband or Foxtel for now.I have tried calling several times and telstra hangs up once I give DOB, logged into our account to try and do it via online and there are no options to disconnect ...

GerardF
Level 2: Rookie

Hi, I'm in the middle of moving home and have been in correspondence with a Telstra staff member however I am not getting any response from them now. Can you tell me when I can talk to someone? I am without home internet and need to work from home. T ...

gw1888
Level 2: Rookie

hi i am an existing NBN/HFC customer with TelstraI have a Telstra Smart Gen Modem 2When the guy installed it, he said it had a 4G SIM in it if i lost connection to NBNWe are moving house on the 16th April.I originally set the connection date for new ...

Aitch2
Level 2: Rookie

Not a very smart community if you can't get free to air tv without the internet every option on this useless site asks about connecting the internet,the suburb I'm in(Bellack) is connected through Telstra cabling,so simply connecting an aerial and sc ...

NoClueScott
Level 1: Cadet

Well, the internet has been down since this morning, and I tried texting chat and ringing Telstra, all I get is hours of waiting. I got the first response from texting after two hours asking my name and things, and no response yet. The phone I rang f ...

Jay198
Level 1: Cadet

I logged a online move request 2 days agoI havent received confirmation email or had a call within 24-48 hrs as advised What number do i call to follow up? Thanks

Mungsta
Level 1: Cadet

I am moving into my companies house that does not have any options for my internet,  Currently with my NBN i have a new Telstra modem that can use the mobile net work as well.I am wondering what is the best solution?  I will need it for approx 12 mon ...

Monniq
Level 1: Cadet

We moved house to a new build, cld not get hold of a human to organise a NBN connection or land line so did the application on line as we had no other choice. Did the application, the first avail date available was the 3rd July. This was weeks ago we ...

puuuuu
Level 1: Cadet

My parents moved overseas a few years ago, I kept their number active with a $1/mth plan with TPG. They're not moving back, but have lost their TPG SIM cards.I want to move them to Telstra now, it'll be easier to manage all the services with one prov ...

travman71
Level 1: Cadet

Hello.Moving from home with NBN already set up. New place is a rental. No NBN at premises. Has a Foxtel outlet.Dont understand if I need Telstra technician to come to enable house to be hooked up to the NBN through the HFC Foxtel outlet or I just hoo ...

Zail1
Level 1: Cadet

I placed a NBN order on 26/05 and received order confirmation email from telstra order num NA51012060. 

but since had no update or contact frm telstra. Also chatbot dosent recognise the order number but thats what came through in the email. 

KarenMc
Level 1: Cadet

I submitted a request on 29/05/20 to move my home phone, post paid internet, & Foxtel services effective 09/06/2020 (ref # MV89977895) This still has not occurred, I haven't had contact from anyone at Telstra, & am getting no response through the App ...

Paul2502
Level 1: Cadet

I have paid my bill and my home internet is still disconnected 

chrissyd66
Level 1: Cadet

Hi

I am moving house on Weds 17 June and booked a Platinum Professional Move and a Foxtel from Telstra move online on 4th June. I received an email saying:

- We'll contact you in the next 24-48 hours to confirm the date and time of your disconnection a ...

Itshardwork
Level 1: Cadet

I sent through change of ownership papers 6 weeks ago to the email address on the formschangeofownership@telstra.comDoes anyone know if this email address is still active?  I have not had a reply to any of my follow up emails and there is no phone nu ...

Chelseap1
Level 1: Cadet

I’ve recently moved my Telstra Internet from my rental to my new house and it’s still not working Telstra said it would start working after 12pm today but still not working 

JH2004
Level 1: Cadet

Hi, I’ve been waiting 13 weeks to have our NBN connected. We moved house on 16 March 2020 and it’s still not done. I just can’t get someone at Telstra to help and make our request a priority. We can’t talk to anyone because and phone service just han ...

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