Level 1: Cadet

Broken phone line with NBN ordered

I have ordered NBN FTTC with technician booked in to come in a couple of weeks. The copper cable has not been used for a long time (previously used cable internet and no phone) and was recently significantly broken by plumbers (most likely require a new cable). Who do I speak with about a new lead-in cable? - Telstra or NBN?

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Level 25: The Singularity
Level 25: The Singularity

Re: Broken phone line with NBN ordered

The lead-in has to be organised though Telstra (NBN Co does the actual work). You are responsible for getting the conduit from the house to the property boundary replaced though, so you should organise that first with a local contractor.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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