Mackar90
Level 1: Cadet

Disconnect

I’m trying to disconnect my internet plan as moving to a house with internet already but I can’t get hold of any real ppl

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Disconnect

Send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred tot eh queue to chat with a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Johnson8
Level 1: Cadet

Re: Disconnect

Same here.  No getting through on the call centre, 9 hours to get a chat response

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