Reen75
Level 1: Cadet

Disconnected

Telstra disconnected our phone and internet in error, 3 weeks before we are due to move into our new home. 
After calling several times, I was hung up on by customer service staff when they didn’t know how to solve the issue. I’m tired of waiting on hold only to be hung up on. 
Contacted Telstra via Facebook and was directed to the MyTelstra App. The app is USELESS

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Disconnected

Through the app, you need to send a message via the blue icon at the bottom right of the Get Help screen. You can mark the message as urgent by tapping the icon in the top right of the message screen. Someone will get back to you in a few hours/couple of days (it's not live chat).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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