iTagZombies
Level 2: Rookie

don't want an sms

I want to talk to someone instead of being diverted to the sms process.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Dan0109
Level 1: Cadet

Re: don't want an sms

Couldn't agree more iTagZombies 

 

The texting is ridiculous and i've been at it for the past 2.5 hours and my problem still isn't resolved.

At least when you used to be put on hold for 45 minutes the problem was resolved after that. Now i'm over 2 hours in and nothing!!!! 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: don't want an sms

There aren't enough people to man the phones other than for critical issues and they are dealing with multiple customers at once via the messaging service, so you are stuck with the messaging service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more