Level 2: Rookie

don't want an sms

I want to talk to someone instead of being diverted to the sms process.

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Level 1: Cadet

Re: don't want an sms

Couldn't agree more iTagZombies 


The texting is ridiculous and i've been at it for the past 2.5 hours and my problem still isn't resolved.

At least when you used to be put on hold for 45 minutes the problem was resolved after that. Now i'm over 2 hours in and nothing!!!! 

Level 25: The Singularity
Level 25: The Singularity

Re: don't want an sms

There aren't enough people to man the phones other than for critical issues and they are dealing with multiple customers at once via the messaging service, so you are stuck with the messaging service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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