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Level 1: Cadet

End of contract on home internet

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Hi,

My home internet contract is about to end next week, and as I’ve just moved out of the house and to somewhere already on a contract I don’t need to renew. How do I end my contract or does that happen automatically? And do u need to return items like the nbn box and modem? I can’t find any information on the Telstra website and can’t get help over the phone.

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: End of contract on home internet

Hi @Marjolein 

 

The modem is charged at $9 per month over 24 months if you leave early (They don't accept returns). So if you got the modem at the start of your contract you will not owe anything and get to keep it. You can, therefore, use it as a spare.

 

But yes, you do need to cancel your connection.

 

If you want to chase it up you can via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Someone keeps putting vegetables in my beer crisper

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Level 8: Inspector

Re: End of contract on home internet

You will need to cancel it as the plan will continue but you will no longer be on a contract.

FTTN Tech. Appinions are my own.
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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: End of contract on home internet

Hi @Marjolein 

 

The modem is charged at $9 per month over 24 months if you leave early (They don't accept returns). So if you got the modem at the start of your contract you will not owe anything and get to keep it. You can, therefore, use it as a spare.

 

But yes, you do need to cancel your connection.

 

If you want to chase it up you can via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Someone keeps putting vegetables in my beer crisper

View solution in original post

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