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Level 1: Cadet

fixed phone line conne

I have just connected a phone at a new address and there is no dial tone and the phone says line in use. It is plugged in to a splitter with a modem that is working perfectly.

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: fixed phone line conne

Hey kstarr6473,

 

Welcome to Crowd Support Smiley Happy

 

I'm sorry to hear of the issues that you have had with this home phone service and do apologise for any inconvenience that this has caused Smiley Sad You can check for any outages with this service via out service status page at:

 

http://servicestatus.telstra.com/servicestatus/goc.do?q=summary.html

 

If nothing is listed then this will have to be raised with our Faults team on either 132203 (24/7) or we also have a form that can be lodged via:

 

http://tel.st/dv2z

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