danj42
Level 2: Rookie

How to get lead in cable connected?

So we are in contract with tpg but our builder removed the lead in cable to our house. Telstra can't give us a timeline to get it fixed and tpg are giving us a run around.. It is about 50cm from house to pit and should take 15 min to do.. No one will help us on the phone...

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1 REPLY 1
Steph
Telstra (Retired)
Telstra (Retired)

Re: How to get lead in cable connected?

Hi danj42

Generally you'd need to arrange with a Telstra Approved Contractor to have this work done. 

It's considered exactly the same process as having a new phone line installed. So just follow this info here: http://go.telstra.com.au/pv_obj_cache/pv_obj_id_5CA4BB2331923F31A69AB2F61E1DB538BF172300/filename/br...

And we'll get you in contact with a Telstra Approved Contractor to assist in having this work done. 

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