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Level 1: Cadet

Is it possible to have your Telstra services placed on hold?

I have been given notice by the owner of the place I am currently renting that he needs to move back in as he has lost his job. 

I am contemplating moving home until I can find something or just buying. However, between now and the time it will take me to find somewhere I will not need my Telstra services. I am hoping that, like gym memberships, your account t a d services can be put on hold and released once I am in my next residence. 
I really do not want to cancel and start again. 
I also have a significant credit on my account that should be refunded regardless. 
If anyone has been through this or have any advice it would be gratefully received. 

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Support Team
Support Team

Re: Is it possible to have your Telstra services placed on hold?

Hey @BTG11

 

We've never offered the option to place a hold on your account. The reason behind this is the service would need to remain active at the property and this prevents the new tenants/owners connecting an active service. The good thing is we no longer offer new bundles with contracts so it shouldn't make much of a difference if you disconnect and reconnect. Once your service is disconnected we will refund the credit on your account, just be sure to update your forwarding address. 

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