Level 1: Cadet

Moving home, service not connected (NBN)

I am moving home and asked to transfer my Broadband Bundle (with NBN) to the new home.


I received a confirmation from Telstra that it will be done on the 16th of December. Great.


On the 16th of December, I received a call from Telstra telling that there will be some "slight" delays as the NBN activation order is still not shown on the system, and it will take 2 business days.


After 2 business days I called to get an update: still same issue.


After 3 business days, same call, same answer...


Well, now I am very concerned that it may take a while and with Christmas coming it will even take longer.


And in the meantime I am paying for the Plan (It is like paying for a rental car but the car does not start!!)


What are my options? It is very frustrating that there is no ETA given, that the initial case manager told me 2 business days which in fact is not, and that there is no option provided by Telstra. I do not care if it is a NBN issue, after all I deal with Telstra, so they should take responsibility.


I am now seriously thinking about changing of provider. After all I took Telstra as I thought that they will provide a Premium Service. For now, what I can see is that the Cost only is Premium $$$.... And working from home it is affecting my business even more... Thanks Telstra!! Smiley Frustrated

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Telstra (Retired)
Telstra (Retired)

Re: Moving home, service not connected (NBN)

Hi chris_p1, 


Sorry to hear of the issues with your move. This is a community site sorry. It's for the public and other customers to give suggestions. We can't give any account specifics here and please chat to us here  http://tel.st/49kl for an update on your order. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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