Level 1: Cadet

Moving home, service not connected (NBN)

I am moving home and asked to transfer my Broadband Bundle (with NBN) to the new home.

 

I received a confirmation from Telstra that it will be done on the 16th of December. Great.

 

On the 16th of December, I received a call from Telstra telling that there will be some "slight" delays as the NBN activation order is still not shown on the system, and it will take 2 business days.

 

After 2 business days I called to get an update: still same issue.

 

After 3 business days, same call, same answer...

 

Well, now I am very concerned that it may take a while and with Christmas coming it will even take longer.

 

And in the meantime I am paying for the Plan (It is like paying for a rental car but the car does not start!!)

 

What are my options? It is very frustrating that there is no ETA given, that the initial case manager told me 2 business days which in fact is not, and that there is no option provided by Telstra. I do not care if it is a NBN issue, after all I deal with Telstra, so they should take responsibility.

 

I am now seriously thinking about changing of provider. After all I took Telstra as I thought that they will provide a Premium Service. For now, what I can see is that the Cost only is Premium $$$.... And working from home it is affecting my business even more... Thanks Telstra!! Smiley Frustrated

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Moving home, service not connected (NBN)

Hi chris_p1, 

 

Sorry to hear of the issues with your move. This is a community site sorry. It's for the public and other customers to give suggestions. We can't give any account specifics here and please chat to us here  http://tel.st/49kl for an update on your order. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more