Moving home, service not connected (NBN)

[chris_p1]

I am moving home and asked to transfer my Broadband Bundle (with NBN) to the new home.

I received a confirmation from Telstra that it will be done on the 16th of December. Great.

On the 16th of December, I received a call from Telstra telling that there will be some "slight" delays as the NBN activation order is still not shown on the system, and it will take 2 business days.

After 2 business days I called to get an update: still same issue.

After 3 business days, same call, same answer...

Well, now I am very concerned that it may take a while and with Christmas coming it will even take longer.

And in the meantime I am paying for the Plan (It is like paying for a rental car but the car does not start!!)

What are my options? It is very frustrating that there is no ETA given, that the initial case manager told me 2 business days which in fact is not, and that there is no option provided by Telstra. I do not care if it is a NBN issue, after all I deal with Telstra, so they should take responsibility.

I am now seriously thinking about changing of provider. After all I took Telstra as I thought that they will provide a Premium Service. For now, what I can see is that the Cost only is Premium $$$.... And working from home it is affecting my business even more... Thanks Telstra!! 

[Iain_T]

Hi chris_p1, 

Sorry to hear of the issues with your move. This is a community site sorry. It's for the public and other customers to give suggestions. We can't give any account specifics here and please chat to us here  http://tel.st/49kl for an update on your order.