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Level 1: Cadet

Moving house - cant use tracking number

Hi

 

I have placed an order to move house a week ago and have not been contacted by telstra. The move is happening tomorrow and with 3 kids home schooling and me working from home I am getting very worried.  I have followed the durectiom to track my order however the reference number I received for confirmation starts with MV and it is not recognised when I enter it in the order tracker. Can't contact telstra by phone either. Any suggestions?

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1 REPLY 1
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Level 1: Cadet

Re: Moving house - cant use tracking number

Hi

I’m also having the same issue. App saying I don’t have any existing orders . Have email with reference number starting with MV but can’t track it. Did you resolve your problem

or did your order go through ?

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