Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Moving House. NBN. Service Gone Off - To Be Expected?
We are supposed to get our NBN service moved to a new address Monday.
But the internet went down for us this morning, suddenly whilst we were using it, and no amount of resetting or anything else we could think of (Windows troubleshoot, etc) would bring it back.
Is that because of the move? Are we to expect down time?
I vaguely remember (perhaps) something to that effect during our conversations with Telstra.
And we are to communicate with Telstra about this - not NBN?
- 0 Likes
- 524 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Moving House. NBN. Service Gone Off - To Be Expected?
Telstra are definitely the people to speak with surrounding any issues with your NBN connection. Telstra's NBN team can be contacted on 1800 TFIBRE to give you a hand with any issues.
There would be a short period of downtime during the move - and our NBN team on the above number can confirm if that's why your connection has dropped out
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies
Trying to move service debacleFind out more