Level 2: Rookie

Moving house

Answered

We currently have a telstra phone/internet bundle and are 1 year into a 2 year contract. We have just sold our house and havent as yet found a house to buy so we are moving in with family for a few months

Can we defer our contract or do we have to cancel?

Also if we cancel can I still use my bigpond email address as a have a telstra prepaid device which I use for travelling?

Many thanks

Vanessa

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Accepted Solutions
Level 2: Rookie
Accepted Solution

Re: Moving house

Thank you so much :-)

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Moving house

Hi Swanbird, 

In this case you'd need to cancel your contract unfortunately - unless it can be relocated to your family member's house. 

You will be able to keep your email address though - on our Subscribed Mailbox service. It's free for a year and after a year it's $79 each year after that .

And you can reactivate it with a BigPond internet service at anytime :-) 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie

Re: Moving house

Thanks steph,

 

just wondering how do I set up the subscribed mailbox service?

 

Kind regards

 

Vanessa

Community Manager Community Manager
Community Manager

Re: Moving house

You will need to call up to get this service.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 2: Rookie
Accepted Solution

Re: Moving house

Thank you so much :-)

View solution in original post

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

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