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Level 1: Cadet

moving

i cannot believe that telstra wants to charge me $299 plus $50 to move my phone and broadband. There was a phone disconnected in 2012 they do not need to wire house or place in a plug but because the phone was disconnected in 2012 they treat it as a new connection fee. I asked within that then l will have a new plug they said no that cost more. Is this what Telstra calls putting the customer first and to top it off have to talk to people overseas and when l asked like 4 times to talk to a tech l was told no.

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Community Manager Community Manager
Community Manager

Re: moving

If there is a lead in already installed into the property that has not been active for some time then the usual fee is $125. The $299 fee is only for a new connection into the property.

 

I would suggest having a chat to my colleagues on 13 22 00 so that we can get to the bottom of this for you.

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