Level 1: Cadet


Need help please......I rang telstra last friday (21st) to put in a move order for the weekend of 1/3/14.....on saturday 22/2 my internet and home phone went off...meaning I would have no contact with the outside world for over a week.  I have no way of contacting telstra ......i dont know if or when my services are going to be reconnected at my new property.


Any ideas ????

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Moving

Sorry to hear that Michaela76,

Since you can seem to use the internet there I would recommend having a chat to us:



So we can follow up on this for you.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more