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Level 2: Rookie

NBN fixed wireless

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Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put on new house but not connected as leaving that up to prospective tenants to organise plans,etc, just want the infrastructure there. NBN co advised that need to go thru service provider. Spoke to Telstra and they advised would only do if we activated service and got a plan. Apart from me going to Ombudsman or ACMA I’m stuck. 

2 ACCEPTED SOLUTIONS

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN fixed wireless

From my understanding its its only possible to have the NTD installed as part of getting a service and not just the NTD itself. When tennants move in they will need to order an NBN service and arrange a time for the NTD to be installed.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN fixed wireless

The Ombudsman can't help in this case. In order to get the infrastructure installed on the house, you need to order a service so that the RSP will place an order with NBN Co. RSPs can't place an order with NBN Co if a service isn't going to be activated as part of the request.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN fixed wireless

From my understanding its its only possible to have the NTD installed as part of getting a service and not just the NTD itself. When tennants move in they will need to order an NBN service and arrange a time for the NTD to be installed.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN fixed wireless

The Ombudsman can't help in this case. In order to get the infrastructure installed on the house, you need to order a service so that the RSP will place an order with NBN Co. RSPs can't place an order with NBN Co if a service isn't going to be activated as part of the request.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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