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Level 1: Cadet

NBN

Can a customer move their PSTN number over to NBN Fixed Wireless Voip service

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4 REPLIES 4
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Telstra (Retired)
Telstra (Retired)

Re: NBN

Hi Crossfire
 
So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you to get this sorted.
 
As they only work Monday to Fridays, the earliest you can expect to hear from them is Tuesday.
 
Regards 

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Telstra (Retired)
Telstra (Retired)

Re: NBN

Hey Crossfire,

 

This should be possible Smiley Happy When you place the orders to change over, our sales team will go through this process with you.

 

Brodie

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Level 1: Cadet

Re: NBN

We are switching to NBN FTTN soon. I already have an excellent WiFi modem router that works very well in our two storey house and want to continue using it with the NBN. According to the maker it is compatible. My question is how can I connect my home phone as there is no socket on the modem or router for this?

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Telstra (Retired)
Telstra (Retired)

Re: NBN

Hello Jimbo4, 

 

More information on how to self-install your NBN services such as your landline, can be found via https://www.telstra.com.au/support/category/broadband/nbn/how-to-self-install-your-NBN-equipment-pre...

 

If you are still experiencing an issue with this, I would recommend speaking to our NBN team on  1800 834 273 

Please do let us know how you go.

 

-Simone

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