Hoping someone can help me here, or at least put my mind at ease with some information.
I have just built a new house in Bullsbrook, WA, 6084. The suburb is not new by a long shot, but where my house is, is a new development in the area.
The rest of my street has existing phone lines / ADSL capability etc all installed and operating. The house next door to me even has phone lines and all that jazz.
In the new development however, there are no lines. So around 16 properties on the entire street have no lines whatsoever. It took me a lot of stuffing about to find this info out (applied for a bundle, and that got cancelled and now have a new 'held order' for a phone line first), but I know now that there is no cabling.
This is the bit where I get confused.
When the techs came out to connect up our new phone line about 4 weeks ago, they said that there is conduit and Telstra Pits all the way along the street down to the 'post' (i think they called it). Unfortunately, there is absolutely no cabling in the already laid conduit and pits. They did confirm for me that my house is cabled up, and the cable from my house leads into the pit but is obviously just not connected to anything.
Telstra has given me a new order number (I don't have it right now, but have it written down at home), which is the order for my new phone line.
Nobody at Telstra can give me an ETA of when the cables are going to be run, I've been told just about every story I can imagine (from they are waiting for approval from the Shire, to dunno just wait and we'll call back next month).
Is anybody able to explain how long this process should take? Last I heard, it's in the hands of the 'networking team', but that means absolutely nothing to me. What are my chances of getting a phone line this year?
If having the order number will make life easier, I can reply back with that info tonight.
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I had the same issues with my place. Cables installed throughout the brand new house and connected to the pit out the front, however, some bright spark forgot to connect the pit to the rest of the network. Took 3 months of persistent calling to get a trench dug and the pit connected to another pit so I could get service.
Going into a Telstra won't help, as the staff there state you have to call. Don't pay a cent for the service as they will credit your bill to when your service is finally active.
Sorry to hear mate. All the best with the calling!
Fingers crossed you get an fluent english speaking operator who emphasises your situation!