Level 1: Cadet

No response to two moving house requests

This is dumb. I've submitted two house moving requests, but I've not heard back from either! Any attempts at contacting telstra gets me 'use app', but that's completely useless. I've lodged a complaint with TIO but they're currently allowing service providers 15 days to respond to complaints.


Anyone have any sure-fire way to actually get telstra to pay attention?? 

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Level 17: Bureau Chief

Re: No response to two moving house requests

Hi @lunadreamer 

This is the Telstra moves team number 1800531622.

They are open mon-fri 8am-6pm

Hope they can fix your problem.


I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.

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